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Broker Support

2 weeks ago

Milton Keynes, United Kingdom Allica Bank Full time

**About Allica Bank**

Recently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank for established small & medium sized enterprise (SME) customers.

Established SMEs are one of the last underserved opportunities in UK fintech. They are the backbone of local communities - representing over a quarter of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We’re here to change that.

In our most recent employee survey 92% of our colleagues said that they enjoy working for Allica, and 88% recommend us as a place to work. But we’re not for everyone. Alongside survey responses describing our culture as rewarding, energetic and collaborative, you’ll also hear words like challenging and fast paced.

We’ve won multiple awards in our two years of trading, and recently accelerated our plans by completing a major acquisition alongside a £100m+ funding round. You will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them.

**Role Description**
The Broker Support Assistant will be responsible for 1st line customer service support for the Bank’s Asset Finance brokers, liaising with credit functions and ultimately feeding accepted proposals into the Sales Support Team to support the smooth running of the function.

You will deliver a professional relationship support service to BDM’s and Commercial Finance Brokers, by providing an exemplary level of customer service to assist in maximising value to Allica, Broker partners and customers.

**What you’ll be doing**
- Providing first line support to brokers, liaising with the Bank’s Operations and Credit Teams,, maintaining SLAs and delivering a seamless transaction.
- Maintaining accurate customer records and update Customer Relationship Management (CRM) systems.
- Handling inbound calls and making outbound calls to assist new business, resolve any issues and progress transactions to completion.
- Communicating with our Broker partners communicating effectively both in writing and verbally with the ability to react appropriately to changing circumstances and demands.
- Striving to ensure excellent service, and in every aspect, for brokers, prospective customers and existing customers.
- Ensuring your personal conduct and Treating Customers Fairly (TCF) is front and centre in everything that you do.
- Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls.
- Being a positive contributor to Allica’s culture, and always promoting our values of Straightforward, Integrity, Collaborative and Delivery.

**Personal Attributes & Experience**
- Excellent interpersonal and communication, with well-developed numeracy and written skills.
- Proven track record in providing excellent customer service.
- Capable of working in a fast-paced environment, managing complex, competing, and alternating priorities with a constant focus on delivery.
- Have resilience and energy for collaborating with others, working flexibly, and driving developments rapidly.
- Have confidence, creditability, and highly developed interpersonal skills with a ‘can-do’ attitude.
- Organisational and time-management skills.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.

**Don’t tick every box?**

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you

**Flexible working**

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

**Diversity**

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

**Working at Allica Bank**

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- 25 days holiday - with the option to Buy/Sell
- Pension contributions
- Discretionary bonus scheme
- Life assurance
- Income Protection
- Family friendly policies including enhanced Maternity & Paternity leave
- Season ticket loans

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company pension
- Free or subsidised travel
- Health & wellbeing programme
- Life insur