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Customer Service Representative

2 weeks ago

Kilmarnock, United Kingdom Macfarlane Labels Full time

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating out of multiple sites globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has an opportunity for a Customer Service Representative for Macfarlane Labels (part of Reflex Group) at Kilmarnock.

The full-time permanent role is for an experienced Customer Service Representative working within a print environment.

Working Monday to Friday 8:30am to 5pm and is responsible for:

- providing customers with costs/quotes
- processing of orders
- dealing with telephone queries, which will include speaking to customers and colleagues internally and externally
- clerical duties

You must be confident to work on your own initiative and be responsible for your own accounts, seeing them through from initial enquiry to delivery of goods. You will liaise with all departments within the business so written and verbal communication skills are a must.

Print experience within self-adhesive labels is advantageous, however other print experience will be considered.

The benefits of working for Reflex are 22 holidays a year, rising to 25 after 4 years’ service, competitive rates of pay, salary sacrifice pension scheme, death in service insurance (after 1 years’ service), Employee Assistance Programme, Refer a Friend scheme, opportunity to join Cycle to Work Scheme and Health Cash Plan, access to discounted gift cards and a quality branded uniform provided.