Customer Service Representative

2 weeks ago

Kilmarnock, United Kingdom FuseBox Full time

**Customer Services Support**

Full time permanent position (6 months probationary period as normal)

39 hours per week with the following hours:

- Monday to Thursday: 8am - 4:30pm
- Friday: 8am - 3:30pm

Starting salary of £24,863 with bonus opportunities linked to KPIs.

Location - Office based

Do you have experience of delivering outstanding customer service, if the answer is YES we want to hear from you. This is a fantastic opportunity to join our “best in class”, busy Kilmarnock head office.

**About FuseBox**:
Established in 2017, FuseBox is the fast-growing UK circuit protection company with an ambition to become number one in the UK market. Through a commitment to quality and developing easy to install products, the group has developed the market leading FuseBox brand, which is recognised for both its innovation and reliability. FuseBox has been recently acquired by the LED Group, which provides huge opportunity for the business to continue its impressive growth trajectory while maintaining the same structures and team that have been in place for the last number of years.

**About LED Group**:
A family business established in Dublin in 1984, the LED Group is an international lighting company with a vision to be our customers most trusted LED lighting brand. We are the largest Irish lighting company in the world with a long and proud tradition of commercial success and extensive customer relationships across Ireland, the UK, Europe, UAE and Australasia. We have been winners in the Deloitte Best Managed Companies awards for the last 7 years.

Trading under the brand name ROBUS, The Group is headquartered in Dublin at our 100,000 sq. ft. head office and distribution centre. We also have distribution and offices in the UK, Australia and China, servicing over to 3,000 stockists and tens of thousands of installers. We employ more than 500 talented people around the world, working with us to grow our business.

**What you’ll do**:

- Day to day you will make and receive calls from FuseBox customers, providing tailored solutions with passion and pride ensuring optimum service levels are achieved.
- Problem solving - taking ownership of each and every query ensuring a speedy resolution, making a real, positive impact on our customers.
- Accurately input orders onto SAP, create & send order acknowledgements and amendments.
- Communicate effectively with internal departments.
- Ensure that the company's processes and procedures are always followed.
- Any other duties as reasonably required

**We’re looking for someone who is**:

- Passionate about helping customers and resolving complex queries.
- Experienced in working within a fast-paced customer service environment.
- Confident, resilient individual who loves to be challenged.
- Adaptable and eager to learn new skills.
- Experienced in working towards and consistently achieving KPI’s.
- A detail-oriented person who thrives on accuracy and precision.

**Other required skills**:

- SAP experience is an advantage although not a necessity.
- Strong time-management skills.
- Multitasking ability.
- Ability to maintain confidentiality of company information.
- Strong attention to detail.
- Excellent team interaction skills.

**Job Types**: Full-time, Permanent

Pay: Up to £24,863.00 per year

**Benefits**:

- Company pension
- On-site parking

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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