Service Desk Engineer

13 hours ago

Cardiff, United Kingdom LANGLAND CONSULTANTS LTD Full time

**Service Desk Analyst / Support Engineer**:
**AD, Exchange, O365, VMWare, Networking, Firewalls, Windows Server**

**Service Desk Analyst - About the company**

**Service Desk Analyst - About the role**:
The Service Desk Analyst role will be office based in their Cardiff office, working with the helpdesk team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business, and 3 sites. The rolewill make you the main contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents /calls.

**Service Desk Analyst - Key Responsibilities**:

- Take ownership of issues from 1st line and resolving any queries within SLA
- Resolution of configuration and deployment issues
- Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line
- Escalate any Major Incidents to the 2nd / 3rd line teams
- Handling hardware issues and networking and switching, supporting hand held devices
- Documentation of resolution of incidents advising on best practice.
- Monitor the services / systems using SolarWinds tool
**Service Desk Analyst - Essential Technical Skills**:

- AD, Windows 7, 10
- IIS & Web
- Cloud technologies - O365 or even MS Teams
- VMWare - some basic level of understanding
- Windows Server 2008, 2012
- Imaging and laptop / Pc builds
- Networking -TCP/ IP, Switches, DNS, DHCP
- Hardware support and configuration,

**2nd Line Support Engineer / Analyst - Benefits (Negotiable)**
- Basic salary of up to £30,000 on offer
- Pension up to 5% contribution
- Healthcare
- Bonus scheme
- 25 days holiday

The role will be based at their Cardiff office

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impactwith their technical environment

You are within your rights to ask us to remove your information at any time.

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