Assisted Travel Check-in

3 days ago

Stansted Airport, United Kingdom ABM UK Full time

**JOB TITLE: Assisted Travel Check-in**

**LOCATION**:Stansted Airport**

**PAY RATE: £10.90 PER HOUR**

**SHIFT PATTERN: 4 on 4 off, days and nights**

**WORKING HOURS: 35 HOURS PER WEEK**

**Main Duties & Responsibilities**:
To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments were needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure the ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.

**Benefits**
- Free parking
- 80% subsidy on Stansted Travel card
- Flexible hours
- World Duty Free Discount
- Career Progression

**Person Specification**:
**Essential**
- Excellent customer service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills.

**Essential Criteria for an Airside Pass**
- To be considered for the role you will need to provide the following:

- Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
- Valid photographic proof of identity e.g. passport or driving licence
- Valid Visa/Proof of right to work for non UK and out of EU nationals
- Proof of National Insurance No. (or evidence that you have applied for one)
- Proof of identity and address (Utility bill, bank statement, etc.)
- Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance
- Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

Hide

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

  • Assisted Travel Check-in Agent

    2 weeks ago

    Stansted Airport, United Kingdom ABM UK Full time

    **JOB TITLE: Assisted Travel Check-in Agent** **LOCATION**:Stansted Airport** **PAY RATE: £9.40 per hour** **SHIFTS - 4 on 4 off, days and nights** **Main Duties & Responsibilities**: To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure...

  • Assisted Travel Check-in Agent

    2 weeks ago

    Stansted, United Kingdom ABM UK Full time

    **JOB TITLE: Assisted Travel Check-in Agent** **LOCATION**:Stansted Airport** **PAY RATE: £10.90 PER HOUR** **Main Duties & Responsibilities**: **This position is 4 on 4 off, days and nights - 35 HOURS PER WEEK** To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The...

  • Check in Agent

    1 day ago

    Stansted Airport, United Kingdom ABM UK Full time

    **JOB TITLE**:Check-In Agent **LOCATION**:Stansted Airport **SHIFT PATTERN**: Set roster pattern of 4 days on 2 days (4 early shifts, 2 off, 4 late shifts, 2 off) **HOURS**: Full Time Permanent **PAY**: **Salary of £24,466 (£11.73 per hour)** **Exciting new roles offering market leading pay and benefits** Blue Handling provides Ground Handling...

  • Check in Agent

    7 days ago

    Stansted Airport, United Kingdom ABM UK Full time

    **Check-in Agent - Stansted Airport** **Exciting new roles** Ryanair/Blue Handling are currently recruiting **Check-in Agents **to join our Ground Operations Team at Stansted Airport. We have recently announced that we will base a record 46 aircraft at Stansted Airport (our largest European hub) this summer and are now recruiting staff to provide all...

  • Check in Agent

    5 days ago

    Stansted Airport, United Kingdom ABM UK Full time

    **Check-in Agent - Stansted Airport** **Exciting new roles** Ryanair/Blue Handling are currently recruiting **Check-in Agents **to join our Ground Operations Team at Stansted Airport. We have recently announced that we will base a record 46 aircraft at Stansted Airport (our largest European hub) this summer and are now recruiting staff to provide all...

  • Check in Agent

    2 weeks ago

    Stansted Airport, United Kingdom ABM UK Full time

    LOCATION: Stansted AirportSHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)HOURS: Full Time PermanentPAY: £27,922.00 per annum**Exciting new roles**Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Check-in / Customer Service Agents to...

  • Check-in Agent

    5 days ago

    Stansted, United Kingdom Ryanair Full time

    Ryanair in partnership with Blue Handling are currently recruiting **Check-in Agents **to join our Ground Operations Team at Stansted Airport. We have recently announced that we will base a record 46 aircraft at Stansted Airport (our largest European hub) this Summer and are now recruiting staff to provide all customer support services for our operation,...

  • Airport Check-In Agent

    5 days ago

    Gatwick Airport, United Kingdom Optime Group Full time

    Aviation Recruitment experts Optime are searching for an experienced Check-In Agent to join a well-respected and successful client at Gatwick Airport.What's on offer:Rate of pay: £13.00 to £13.70 per hourShift Pattern: 4 on 2 off or 5 on 3 offHours per week: 37.5 hours per weekShift Timing: Example times below.Weekly Pay (every Friday).Temp to Perm...

  • Check-in Agent

    5 days ago

    Manchester Airport, United Kingdom Magnus Search Limited Full time

    Magnus Search in partnership with a well known Ground Handling company located at Manchester International Airport are looking for **Front of House Staff /Passenger Service Agents**. This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team. **Duties and...

  • Airport Check-In Agent

    1 week ago

    Liverpool Airport, United Kingdom Optime Group Full time £26,000 - £43,000 per year

    Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Liverpool John Lennon Airport As a Check-In Agent, you will be the friendly face that greets passengers, helping to make their check-in experience seamless and enjoyable, all while adhering to our airline and...