Assisted Travel Check-in Agent

7 days ago

Stansted Airport, United Kingdom ABM UK Full time

**JOB TITLE: Assisted Travel Check-in Agent**

**LOCATION**:Stansted Airport**

**PAY RATE: £9.40 per hour**

**SHIFTS - 4 on 4 off, days and nights**

**Main Duties & Responsibilities**:
To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments were needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the
- Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure the ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.
**Person Specification**:
**Essential**
- Excellent customer service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills.
**Essential Criteria for an Airside Pass**
- To be considered for the role you will need to provide the following:

- Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
- Valid photographic proof of identity e.g. passport or driving licence
- Valid Visa/Proof of right to work for non UK and out of EU nationals
- Proof of National Insurance No. (or evidence that you have applied for one)
- Proof of identity and address (Utility bill, bank statement, etc.)
- Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance
- Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

**Salary**: £9.40 per hour

  • Check in Agent

    1 day ago

    Stansted Airport, United Kingdom ABM UK Full time

    **Check-in Agent - Stansted Airport** **Exciting new roles** Ryanair/Blue Handling are currently recruiting **Check-in Agents **to join our Ground Operations Team at Stansted Airport. We have recently announced that we will base a record 46 aircraft at Stansted Airport (our largest European hub) this summer and are now recruiting staff to provide all...

  • Check in Agent

    2 weeks ago

    Stansted Airport, United Kingdom ABM UK Full time

    Job description **JOB TITLE: Check-In Agent** **Exciting new roles offering market leading pay and benefits** Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting **Check-in / Customer Service Agents** to provide excellent customer service to our passengers as part of the Ground Operations...

  • Assisted Travel Check-in Agent

    1 week ago

    Stansted, United Kingdom ABM UK Full time

    **JOB TITLE: Assisted Travel Check-in Agent** **LOCATION**:Stansted Airport** **PAY RATE: £10.90 PER HOUR** **Main Duties & Responsibilities**: **This position is 4 on 4 off, days and nights - 35 HOURS PER WEEK** To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The...

  • Check in Agent

    1 week ago

    Stansted Airport, United Kingdom ABM UK Full time

    **Job description** **JOB TITLE**:Check-In Agent **LOCATION**:Stansted Airport **SHIFT PATTERN**:Set roster pattern of 4 days on 2 days (4 early shifts, 2 off, 4 late shifts, 2 off) **HOURS**: Full Time Permanent **PAY**: **Salary of £24,466 (£11.73 per hour)** **Exciting new roles offering market leading pay and benefits** Blue Handling provides...

  • Check in Agent

    6 days ago

    Stansted Airport, United Kingdom ABM UK Full time

    LOCATION: Stansted AirportSHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)HOURS: Full Time PermanentPAY: £27,922.00 per annum**Exciting new roles**Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Check-in / Customer Service Agents to...

  • Check in Agent

    2 weeks ago

    Stansted, United Kingdom ANBIETER CONSULTING LTD Full time

    JOB TITLE: Check-In Agent LOCATION: Stansted Airport SHIFT PATTERN: Set roster pattern of 4 days on 2 days (4 early shifts, 2 off, 4 late shifts, 2 off) HOURS: Full Time Permanent *Exciting new roles offering market leading pay and benefits** Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently...

  • Check in Agent at Gatwick Airport

    1 week ago

    Gatwick Airport, United Kingdom Aviation Personnel Ltd Full time

    Job Summary: We are seeking a reliable and customer-oriented check in agent to join our team at Gatwick Airport. As a check in agent, you will provide assistance and support to passengers at the airport. This is a rewarding opportunity to make a positive impact on the travel experience of individuals with disabilities. **Responsibilities**: - Greet...

  • Airport Check-In Agent

    2 days ago

    Liverpool Airport, United Kingdom Optime Group Full time £26,000 - £43,000 per year

    Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Liverpool John Lennon Airport As a Check-In Agent, you will be the friendly face that greets passengers, helping to make their check-in experience seamless and enjoyable, all while adhering to our airline and...

  • Airport Check-In Agent

    2 days ago

    Manchester Airport, United Kingdom Optime Group Full time £28,000 - £42,000 per year

    Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Manchester Airport As a Check-In Agent, you will be the friendly face that greets passengers, helping to make their check-in experience seamless and enjoyable, all while adhering to our airline and airport service...

  • Customer Service Agent

    7 days ago

    Stansted Airport, United Kingdom ABM UK Full time

    **JOB TITLE: Customer Service Agent** **LOCATION Stansted Airport** **PAY RATE: £9.00 per hour** Helping passengers with assistance requirements to and from the aircraft and around the airport, enhancing the passengers journey. **Main Duties & Responsibilities**: - Greet passengers always asking what help is required, explaining the process to the...