Retail Sales Supervisor

**Our retail vision**

East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 49 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive - Our Style with EACH brand recently won the Third Sector Award’s ‘Best use of social media’ 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most.

For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training.

From driving our retail vans, to carrying out maintenance on our shops, it takes a whole team to make our retail operation a success; If you are looking to develop your career within our retail team there is a clear path to suit your goals across our shops, retail distribution centre and online platforms.

**Working Pattern**:
14 hours x2 days over 7 working days

**Mandatory weekend working on a rotational basis**

**£11.44 per hour**

**Are you**:

- Passionate about customer service & building community support for the charity.
- Enjoy working as part of a team but also work on your own initiative.
- Happy to work on your own at times.
- Flexible to work at the weekends.

**The role**:

- Working with the shop manager to maximise sales of donated and new stock.
- Supporting the shop volunteer team by providing guidance and direction to their efforts.
- Maintaining a high standard of display, presentation and cleanliness throughout the shop.
- In the absence of the manager, ensuring that all monies are banked, daily/weekly banking & reporting processes are followed and shop is opened and closed at end of day.

**The Benefits**
- Enhanced holiday - 27 days + 8 UK bank holidays
- Additional holiday purchase scheme
- Employer pension scheme (up to 7% employer contribution) inc. life assurance cover
- Free eye tests
- Cycle to work scheme
- Employee wellbeing support scheme

**The organisation**

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 49 shops and a Retail Distribution Centre.

**Diversity statement**

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

**Please note**:
**Job Types**: Part-time, Permanent

Pay: £20,820.80 per year

Expected hours: 14 per week

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: In person