Customer Service Supervisor

2 weeks ago

Ely, United Kingdom B&M Retail Full time

**B&M Retail are currently recruiting for a Custo**mer Service Supervisor to join our team**in Ely****This is a permanent, part time role working 20 hours per week,**and will require the flexibility to work shifts in the daytime, evenings and at weekends.**

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

**As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers**

**You will also**:

- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets

**It is essential that you have the following**:

- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet

**At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more For further information, please click**here**

- We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment._

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