IT Network Manager

1 week ago

Horsham, United Kingdom Class Technology Solutions Ltd Full time

**IT Network Manager for prestigious independent school in the heart of Sussex**

We are a leading managed IT service provider in the education sector. We require an **IT Network Manager** to fulfil this core role, managing and supporting the IT provision within one of our key partner schools in the West Sussex area.

This is an exciting time to be joining CTS, a company which places a premium on engineering excellence. The IT Network Manager is a central role within our organisation and is key to delivering successful Managed IT service provision and also offers fantasticopportunities for professional and personal development.

Our requirement is for a manager with the relevant experience in supporting substantial infrastructures and networks utilising **Microsoft technologies**. As a manager you will be working daily in an exciting and progressive educational environment with a team of dedicated professionals. You will also receive external support from our experienced seniors who are alwaysavailable to support you either remotely or through structured site visits. Working as a valued member of the CTS team you will have ample opportunity to further your career within the education sector.

You will be running the day-to-day helpdesk onsite and providing first and second line support while working with the customer, so hands on experience is also required.

**Your responsibilities will include, but are not limited to**:

- Running the service desk and resolving 1st-2nd line support calls and ensuring all calls are dealt with professionally by all your team members
- Supporting and maintaining the infrastructure within the school/college to ensure maximum uptime
- Ensuring that you keep the Senior Engineers and CTS Helpdesk team aware of any issues that need to be raised and escalated - we are looking for someone who can do, but someone who equally is prepared to escalate to the wider CTS support community.
- Working with the designated account manager and responsible senior engineer
- Support and manage key infrastructure projects in partnership with your CTS Senior engineer
- You will be the interface between the client and us - you are the face of CTS within the school
- You will manage the day-to-day workload of your team, ensuring you get the best out of them
- Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.

**Our Requirements**
- We expect experience in supporting IT in a controlled environment
- Microsoft Server Skills, including, but not limited to:

- Management experience desirable
- AD
- DNS
- DHCP
- Group Policies

**Benefits**
- Access to highly qualified senior engineers who are all Microsoft trained thus affording exceptional career development and advancement opportunities
- A very autonomous relaxed environment whilst still providing you with support whenever you need it.
- All meals provided on site
- Discounted on site Gym and Swimming Pool use
- Working with a friendly bunch of people who are passionate about IT but also providing a fantastic service We are passionate about investing in the education of pupils.

Due to the current challenging times, CTS be holding initial interviews over MS Teams and reserve the right to appoint before the closing date.

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