Sales Office Support

2 days ago

Reading, United Kingdom CWM Automation Ltd Full time

Support the Sales team at our Ceramex site and communicate with our customers, the Ceramex teams and suppliers. Creating sales presentations and keeping detailed records of transactions of actions, responsible for the sales process, from initial customer contacts, managing timely responses to inbound customer orders and enquiries, database management (currently GreentreeERP) and invoicing.

You'll be keen to contribute to the ongoing success of the business.

**Overall duties**
- The first point of contact for Telephone sales and customer service calls
- Gathering customer satisfaction data to feedback internally
- Produce and issue quotations and new business documents
- Follow up all leads
- dealing with, and handling, customer requirements during the sales process.
- resolving outstanding customer issues
- liaising with internal departments to check and progress the status of orders
- confirming customer specifications and preparing customer correspondence
- updating and maintaining various company databases, primarily Greentree
- attending internal meetings to ensure that monthly sales targets are met by Production

**About you**
- You must possess excellent customer service skills, be self-motivated and highly organised and have excellent communication skills, both verbally and written.
- Familiarity with CRM/ERP systems
- Has worked in a fast-paced environment, ideally a sales office, internal sales support, or customer service supporting B2B customers.
- Experience working with customers to resolve issues/complaints, customer centric and able to resolve and find a positive outcome.
- Basic knowledge of manufacturing processes, would be advantageous - or has supported an engineering or industrial business customers.

Ceramex is based in Reading RG2 - onsite parking, we are part of the Hexadex group of companies.

Please ensure that you have the right to work in the UK when applying

No agencies please

**Required skills**
- Customer Care
- Customer Interaction
- Customer Service
- Sales Executive
- Sales Order Processing

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

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