Veterinary Head Receptionist

**Are you passionate about making pets a priority? Here at CVS, so are we**

We are seeking an enthusiastic individual with a passion for animals to join us as a **Veterinary Head Receptionist at Battle Flatts Veterinary Clinic.**

**Location**:Across our 4 sites; Stamford Bridge, Pocklington, Norton and Strensall

**Contract**:Permanent

**Hours**:40 hours per week

**Shift Pattern**:Monday - Friday (4 day week an option) with a share in the Saturday rota

**About Battle Flatts Veterinary Clinic**:
Take a look at the practices here:
Battle Flatts Veterinary Clinic, Stamford Bridge | The Vet Collection

Battle Flatts Veterinary Clinic, Pocklington | The Vet Collection

Battle Flatts Veterinary Clinic, Norton | The Vet Collection

Battle Flatts Veterinary Clinic, Strensall | The Vet Collection

**About CVS**:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

**Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK**:CVS Ode to Veterinary Professionals**

**About the role**:
Day-to-day responsibilities will include:

- Managing the Receptionist team, including training and providing support and guidance
- Leading team meetings and undertaking 1-2-1's
- Creating and managing the team rota, including managing holiday requests and absences
- Assisting the Practice Manager will end of day till reconciliation and banking
- Working closely with the practice management team and clinical team
- Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day duties of the role will include:

- Answering phones and booking appointments
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

**What we're looking for in our Veterinary Head Receptionist**:

- **Previous Receptionist experience is essential**, veterinary experience is a plus
- **Leadership skills and previous experience managing a team preferred**:

- **The ability and flexibility to travel between sites**:

- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems

**What we can offer you**:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

- Salary will be between £24,000 - £30,000 dependent on skills and experience
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Long Service Award - employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits
- what we can offer you
- CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best._
- We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to._