Delivery Operations Executive

**Delivery Operations Executive - Hybrid - Leeds - 6 month FTC - multiple roles available**

**Competitive salary + Company Pension + 25 days holiday (buy & sell scheme) + Bank Holidays (that can be taken flexibly) + Cash Plan + Lifestyle discounts + lots more**

Join us as a Delivery Operations Executive. You will form part of our Delivery Operations team who are responsible for receiving, processing, and deploying a range of products and solutions for our customers.

This is a varied and fast-paced role where you will be fulfilling customer orders quickly, efficiently and correctly, ensuring that we continue to give our customers the best possible levels of service.
- This role is a hybrid working position with a requirement to work in the Leeds office for collaborative meetings monthly._

**Our Vision and Your Impact**

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

**What you’ll do**

As a Delivery Operations Executive, your key duties will include:

- Processing orders received from EMIS Sales team accurately, quickly, and efficiently.
- Ownership of entire orders through their entire lifecycle.
- Creating work orders and arranging Engineers and Trainers to deliver on customer site.
- Timely ordering of hardware for upcoming installations, ensuring it is available when needed.
- Taking inbound and making outbound customer calls in a friendly, professional and effective manner.
- Use multiple internal systems to manage the customer journey and internal processes.
- Collaborating effectively with other parts of our business to ensure that orders meet and exceed our customer expectations.
- Communicating regularly and clearly with our customers to ensure they are always fully up to date with progress and plans.
- Continually look for improvements of all services and processes within the department and log Service Improvement Plans (SIP) accordingly.

**What you’ll bring**

We want to make sure you’re set for success, so the key skills we are looking for in this role are:

- A passion for delivering excellent customer service
- Basic computer knowledge and willingness to learn additional IT related skills
- Able to communicate well with our customers, using clear language both in writing and verbally
- Happy to work to a tight schedule and be organised and structured in how you complete your tasks
- Able to take responsibility for a problem and see it through to being fixed
- Enjoys working collaboratively

**What We’ll Give You**

As well as a competitive salary, you will also receive 25 days holiday with the option to buy or sell a max of 5 days, increasing to 27 days after 2 years’ service and 28 days after 4 years’ service. Health care Cash Plan to recoup the costs of routine treatments (dental, optical, physio etc) plus prescription costs, Gym discounts, Virtual 24/7 GP service. Excellent employer pension contribution, Employee Assistance Programme, Life Assurance, access to LinkedIn learning and other lifestyle discounts. Enhanced maternity and paternity package. Cycle to Work Scheme and much more