E-commerce Administrator

16 hours ago

StokeonTrent, United Kingdom RKW Ltd Full time

RKW is looking for a team member to join our E-Commerce division, to take on a range of administrative and data focused responsibilities, to help execute the company strategy across our online retailer accounts.

The role will involve working closely with the E-commerce division Directors and Supervisors, so practical experience in Amazon / Online retail would be a distinct advantage - but not essential.
- **Responsibilities and Duties - **_
- Track and load new products for RKW on our e-Commerce accounts - 15 customers (retail & marketplace).
- Audit retailer websites for RKW brands to ensure our product detail pages meet brand guidelines.
- Work cross functionally with Buying, Product & Marketing departments, to create best in class content.
- Upload images and content for e-Commerce accounts & amend based on retailer specific guidelines.
- Competitive benchmarking.
- Keyword optimisation management.
- Submit and manage internal requests for A+ product detail - across managed accounts.
- Enrol ASINs into customer initiative programs & track accordingly.
- Liaise with RKW Account Managers weekly to deliver content updates (launch & audits).
- Be a point of contact for RKWs eCommerce retailers externally to deliver exceptional service.
- Track and monitor all workflow process & communicate daily with the Content Supervisor and ad-hoc to the eCommerce Director.
- Assist with Data Analysis to drive sales and improve all key customer KPI’s
- **Skills and Desirables - **_
- 1-2 years of clerical/general office experience in a sales environment. Preferably with Amazon/Online experience (although this is not essential).
- An understanding of internet-related technologies and best practices.
- Attention to detail, with an ability to oversee and prioritize multiple projects and consistently meet deadlines.
- Excellent written and verbal communication skills.
- Capability to work both independently as well as in a cross functional team environment.
- Desire to continue to learn and grow professionally.
- Intermediate skills in Microsoft Office programs.
- Ability to understand data.
- **Ideal Attributes -**_
- Results-driven attitude; a self-starter who thinks and participates effectively, both independently and as part of a team.
- Strong verbal and written communication skills with the ability to articulate views clearly.
- Attention to detail.
- Takes action: proactive and resourceful in solving problems.
- Owns results and follows through on commitments, takes responsibility, and produces quality work.
- Proactive and happy to work on own initiative.
- Strong work ethic.
- Good team player.
- **Company Benefits -**_
- 25 Days' annual leave + Bank Holidays
- Free parking on all sites
- Complimentary drinks
- Canteen facilities which include vending machines supplying hot and cold snacks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme
- Come and join us to celebrate 35 years of business -_

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Sales administration: 1 year (preferred)
- E-commerce: 1 year (preferred)

Work Location: In person

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