Administration Team Leader
2 weeks ago
The Chalfont Centre for Epilepsy is a close-knit team who work to deliver high quality care to a diverse patient group. The administrative team are integral to the department and work closely with a wide range of specialist clinical staff.
This role would suit an experienced administrative staff member who is looking to develop their skills in a supportive environment leading and managing a team of administration coordinators and receptionists to meet operational targets and deliver a high standard of care to patients.
Please note that this role is based at Chalfont, St Peters.
Previous applicants need not apply.
The Chalfont Centre for Epilepsy at NHNN is responsible for both outpatients and inpatients as well as various diagnostic testing.
In addition to managing a team, the post holder would actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected. In addition, as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust’s stringent targets. You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.
Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education and world-class research. We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National Throat, Nose and Ear Hospital Eastman Dental Hospital, Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
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