Defence Support Information Support Officer

**Details**:
**Reference number**:

- 235019**Salary**:

- £26,350 - £29,196- per annum**Job grade**:

- Executive Officer- D**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Information Technology
- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Abbey Wood, Filton, Bristol BS34 8JHAbout the job

**Job summary**:

- Defence Support works with 60,000 personnel across the Ministry of Defence Support network, to ensure our Armed Forces are equipped to operate effectively and gain operational advantage. Each year a third of the Defence budget is spent on Support - from moving troops, loading aircraft and refitting submarines to maintaining the engines of our armoured vehicles and refuelling them anywhere in the world. Defence Support provides centralised oversight of this capability, ensuring the network operates effectively and delivers value for money.
- Part time applicants may be considered, providing full time cover can be achieved via a job share.
- This position is advertised at 37 hours per week.**Job description**:

- The Information Support Officer (ISO) is accountable for delivering accurate and timely IT support to the DefSp organisation that is in line with legislation and MOD policy, whilst ensuring value for money is achieved. The post holder will regularly interact with the Information Managers (IMgr's) and fellow ISO's to proactively manage and ensure iHub outputs are completed, and user expectations are managed effectively, within the service level agreement.- **Person specification**:

- To include, but not limited to:

- Main Objectives
- Key Responsibilities include:
- Authorised demander and LSO for DefSp (both Dii(S) & MODNET):

- Process user requests
- Create, amend & delete user profiles
- Create, amend & delete user job roles
- Process hardware/software requests- Catalogue requests (Defence Digital/CP&F)
- Asset Management:

- Procurement
- Maintenance (Asset registers/audits)
- Storage
- Issuing
- Troubleshooting
- Disposals
- Information Assurance - Records Management administration (HPRM) e.g. reviewing and electronic record holdings and encouraging best Information and Record management behaviour in line with Policy- Main Point of Contact (PoC) for and promoting adherence to Ways of Working (WoW):

- Producing how to guides
- Holding training sessions
- Write the DefSp Top Tips article in the fortnightly Sway- Maintaining and administering file plans
- Maintaining and administering MS Teams and O365 Groups
- Team site administration (SharePoint MODNET/Dii(S)/Secret MODNET)
- Engagement with IT providers:

- Escalating IT issues with external and internal IT providers
- Sourcing approved solutions and knowledge from other internal IT departments- Ensuring up to date knowledge:

- Remaining up to date with, and actively interpret, JSP's and MOD/TLB policy
- Actively engage regularly in IT updates available to organisation
- Develop own understanding of processes and procedures regarding Information Management and stakeholders**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Communicating and Influencing
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- GKIM Framework: Using, evaluating and exploiting knowledge and information
- GKIM Framework: Information governance

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Please note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

“MOD Recruitment Satisfaction Survey - we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful