Inbound Customer Service Advisor
19 hours ago
**Inbound Customer Service Advisor**
**(Fixed Term Contract until November 2024)**
Do you want to be part of a unique community that is currently on an exciting journey of growth and change? We’d love for you to join us at DDC Outsourcing Solutions
You will work 39 contracted hours between 8am and 8pm, Monday to Saturday, mainly working Monday to Thursday 8:30 to 17:00 and Friday 8:30 to 16:00; however, you will need to be flexible in line with the needs of the business. You may also be required to work some bank holidays.
Closing date will be 5pm, Thursday 29th August 2024
Start date: Monday, September 2nd 2024, until November 2024
What will I be responsible for?
As a Customer Service Advisor, your day-to-day duties will include:
- Provide exceptional customer experiences to our client’s customers
- Hitting Daily KPI’s
- Navigate various systems to assist query resolution
- Record information based on the interactions you manage
- Continually look for ways to improve experiences and processes
What do you need?
- Confident and customer focused
- Committed to putting customers first and achieving high levels of satisfaction
- Team player who values and respects the opinions of others
- Enthusiasm to grow, succeed and learn: We’re passionate about you and your career
- Excellent attendance, time keeping, and reliability are all essential skills for this role
We will give you:
- Salary of £11.44 per hour
- Starting on 28 days annual leave per year, with more days earned for continued service (plus Bank holidays)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Free Eye Care: Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use
- Employee Assistance Programme: Provides highly confidential help and advice for legal, financial, and medical concerns. Plus, access to the MyMindPal app
- Access to a Health Cash Plan scheme
- Free tea and coffee, breakfast and sandwiches are available at head office.
Values
Be part of a team that is driven to **Deliver** **Excellence.** Our strongest asset is our people, and we are committed to **Acting with Integrity** and **Respecting each other.** At DDCOS we thrive on **Working Together** to **Seek Improvements. **Our passion is for developing our people and promoting from within, whilst remembering to **Have Fun**.
About the Company
With over 30 years of experience, DDC Outsourcing Solutions, part of The DDC Group, is an experienced provider of business processing and customer experience services. Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce power many leading brands.
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