Welcome & Service Assistant

A Welcome & Service Assistant plays a core part in providing experiences with fantastic customer service. You’ll support colleagues in the 'Divis: A View to the Future' Lottery Funded project to interact with visitors of all ages and community groups across the site.

'Divis: A View to the Future' is made possible with the support of The National Lottery Heritage Fund, with thanks to National Lottery players.

What it's like to work here:Divis and the Black Mountain offers a spectacular viewpoint for walkers seeking panoramic views over Belfast and beyond. Resting in the heart of the Belfast Hills, this mountain provides a beautiful backdrop to the city's skyline. This 2000-acre site acquired by the National Trust in 2004 with Heritage Lottery Fund support contains internationally significant priority habitats and species, including at risk peatland habitat that we have a duty to restore and protect. Explore this rich, varied archaeological landscape and discover how it is home to a host of wildlife. The walking trails through heath, on stone tracks, along boardwalks and road surfaces offer a diverse array of terrains to interest all walking levels with views of Strangford Lough, the Mournes and the Sperrins as well as Donegal and Scotland.

Our vision is to implement a conservation approach that enhances and restores this valuable natural asset, and to enable and support meaningful connections with the mountain for local communities to transform lives for the better. We know that this will only be successful if it responds to needs identified by local communities. You will support the project team by gathering feedback, interacting with community groups and helping deliver programming elements.

What you'll be doing:As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is warm and inspiring, setting them up for an amazing experience for the rest of the day.

Responsible for engaging visitors and groups with nature, beauty and history of the site, you will work outdoors in all elements, as well as facilitating memorable and interactive experiences on Divis & the Black Mountain. This is a role with variety; one day you could be working with a school group, the next supporting corporate volunteering or engaging people in citizen science activities.

Your role will help us understand the needs of our visitors and you'll be our brand ambassador, a champion of our cause. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You'll play an essential role in helping us grow support on Divis & the Black Mountain in a variety of ways including supporting volunteering and local fundraising.

You’ll deliver high standards of presentation at the property to tell the stories in a more engaging manner as well as the delivery of environmental and cultural engagement on the mountain.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work to link everything we do back to our cause and the on-going work we do.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.
- Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol
- Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)
- Cynllun gofal plant di-dreth
- Cynllun benthyciad blaendal rhent
- Benthyciad tocyn tymor
- Gostyngiadau buddion y gweithle, h.y.