Welcome & Service Assistant X 3

Summary A Welcome & Service Assistant plays a core part in providing experiences with fantastic customer service. You’ll support colleagues in the Divis Lottery Funded project to interact with visitors of all ages and community groups across the site.

What it's like to work here Divis and the Black Mountain offers a spectacular viewpoint for walkers seeking panoramic views over Belfast and beyond. Resting in the heart of the Belfast Hills, this mountain provides a beautiful backdrop to the city's skyline. This 2000-acre site acquiredby the National Trust in 2004 with Heritage Lottery Fund support contains internationally significant priority habitats and species, including at risk peatland habitat that we have a duty to restore and protect. Explore this rich, varied archaeological landscapeand discover how it is home to a host of wildlife.The walking trails through heath, on stone tracks, along boardwalks and road surfaces offer a diverse array of terrains to interest all walking levels with views of Strangford Lough, the Mournes and the Sperrinsas well as Donegal and Scotland.

We are currently in the development phase of a National Lottery Heritage Fund (NLHF) project. Our vision is to implement a conservation approach that enhances and restores this valuable natural asset, and to enable and support meaningful connections withthe mountain for local communities to transform lives for the better. We know that this will only be successful if it responds to needs identified by local communities. You will support the project team by gathering feedback, interacting with community groupsand helping deliver programming elements.

What you'll be doing As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is warm and inspiring, setting them up for an amazing experience for the rest of the day.

Responsible for engaging visitors and groups with nature, beauty and history of the site, you will work outdoors in all elements, as well as facilitating memorable and interactive experiences on Divis & the Black Mountain. This is a role with variety; oneday you could be working with a school group, the next supporting corporate volunteering or engaging people in citizen science activities.

Your role will help us understand the needs of our visitors and you'll be our brand ambassador, a champion of our cause. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You'll play an essentialrole in helping us grow support on Divis & the Black Mountain in a variety of ways including supporting volunteering and local fundraising.

You’ll deliver high standards of presentation at the property to tell the stories in a more engaging manner as well as the delivery of environmental and cultural engagement on the mountain.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work to link everything we do back to our cause and the on-going work we do

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

**This post is required for busy periods including bank holidays and weekends. Occasional evening work may be required.**

**The role holder may need to spend some time lone working without direct contact with their colleagues and direct supervision.**

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking for We'd love to hear from you if this sounds like you:

- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision

This post is required for busy periods including bank holidays and weekends. Occasional evening work may be required. The role holder may need to spend some time lone working without direct contact with their colleagues and direct supervision.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.