Customer Support Advisor

2 weeks ago

Accrington, United Kingdom Studio Retail Ltd Full time

**Customer Support Advisor**
**36.5 hpw Full and Part time Hours Available**
**Clayton Le Moors, Accrington**
**Based on experience & performance + Benefits**

**About Us**

**Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And studio.co.uk and ace.co.uk websites.**

**Our expansive product range consists of over 60,000 products ranging from branded clothing & footwear, electrical products, household items, to gifts and greeting cards.**

**Based in the north west of England, 20 miles north of Manchester, we employ over 1500 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with us.**

**About the Opportunity**

**At Studio Retail Limited we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a Customer Support Advisor to join our Financial Services Team based at our Clayton Operation.**

**Our Customer Support Advisor’s are there when our customers need us the most. Where, due to their personal circumstances, the customer needs a greater level of understanding, or an extra level of support, you will be working to understand their situation and offering solutions when they are in times of financial distress.**

**As a Customer Support Advisor you will be**:

- ** A great communicator, with the ability to create and build rapport with our customers**[SS1] [K2] **(both verbal, written and listening)**:

- ** Passionate about customer experience and supporting customers in difficult situations**:

- ** A reliable and honest individual with a strong sense of empathy**:

- ** Experienced in effectively discussing sensitive topics and holding difficult conversations**:

- ** Empathetic and patient towards our customers, whilst being open minded to different customer situations.**

**Who are we looking for?**
- ** Someone who can demonstrate a high level of emotional intelligence & resilience**:

- **The ability to remain calm and professional at all times, and adaptable to change**:

- ** Someone who has experience in working in a fast-paced contact centre environment**:

- **A willingness to ask for help when needed**:

- ** High attention to detail**:

- ** An understanding and exposure to people in financial difficulties or personal hardship**:

- **Self-motivated individuals who can also work as part of a team**:

- ** A competent IT user**

**Why Studio?**

**Studio is a growing business, and this is a great time to join us. We have a lot of experienced colleagues who will tell you they love working here because of the great people & fantastic, newly refurbished site.**

**We offer a great benefits package including free, secure parking, onsite canteen and would love to hear from you if you think we could be the right company for you.**

**#wedowow #care #financialservices

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