Customer Service Advisor

3 days ago


Accrington, United Kingdom World Options Ltd Full time

World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team.

Our Mission ‘Be Global’ symbolizes who we are, how we work and our attitude towards expansion. Having grown from a team of five to employing hundreds of individuals throughout offices across the Globe, our Global journey has become a reality and continues to be our focus.

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We are looking a passionate **Customer Service Advisor** to join our head office team in Accrington.

The role is predominately telephone based, therefore you will need to have excellent telephone communication skills.

This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills.

**Required Experience**:

- Knowledge of couriers including UPS, DHL, TNT and FedEx and use of air and road freight would be an advantage

**Responsibilities Include**:

- Liaising with World Options franchisees and their staff
- Solving any courier delivery issues arising from customers using the company’s online shipping portal
- Resolving shipment queries and acting as a liaison between World Options franchisees customers and the main couriers
- An ability to multi-task and prioritise as well as work to courier set time limits is essential
- You will be joining a team of customer service advisors within a growing company with an ethos of co-operative teamwork and support for each other, working alongside various other teams within the company.

**Benefits**
- Salary £21,500 - £22,000
- 21 days rising with service to a max of 28 plus 8 bank holidays
- Volunteer day initiative
- Hybrid working (60/40)
- Ongoing training and development

**Salary**: £20,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Accrington



  • Accrington, United Kingdom Search Consultancy Full time

    Customer Service Advisor Training in Accrington, then working from home! Pay £11 per hour, weekly pay 36.5 hrs per week Start dates throughout April! Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer...


  • Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...


  • Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...


  • Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...


  • Accrington, United Kingdom Studio Retail Ltd Full time

    **Customer Service Advisor - Resolutions Team** **36.5 hours per week (Flexi)** **Clayton-Le-Moors, Accrington** **£19,665 per annum + Benefits** **About us** Now part of the Fraser Group, Studio Retail are based in the Northwest of England, 20 miles north of Manchester, we provide a personal shopping service to over 2 million customers each year...


  • Accrington, United Kingdom Square Peg Associates Ltd Full time

    Square Peg Associates are representing an international business with an absolute passion for delivering customer excellence. Our client would like you to take charge of the query, delve into the background of the query, and offer a solution in a reasonable time frame for the customer. The customer isn’t always right, though you will have the desire to...


  • Accrington, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...


  • Accrington, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...


  • Accrington, United Kingdom BT Full time

    **Where**: Accrington **Full time**: Permanent **Salary**: £20,511 plus on target bonus’s **Hourly rate**:£10.52 Want a new challenge?** Sounds Good** Somewhere you get loads of benefit’s? **Sounds Good** What about a brilliant career? **Sounds Good** How about some working from home? **Sounds Good** **What’s in it for you?** We have some...


  • Accrington, United Kingdom Appcastenterprise Full time

    **Where**: Accrington **Part time**: Permanent, Part Time - 20 or 25 hours **Salary**: 25 hours £13,674 plus on target bonus’s - 20 hours £10,939.20 plus on target bonus's **Hourly rate**:£10.52 Want a new challenge?**Sounds Good** Somewhere you get loads of benefits? **Sounds Good** What about a brilliant career? **Sounds Good** How about some...