Phone Shop Receptionist

**Join Our Team as a Phone Shop Receptionist & Sales Representative**

**Company**: Pocket Geek Tech Repair Cardiff

**Salary**: £2,000+ per month

**Job Type**: Full-time OR Part-time (Please state your preference)

**About Us**:
Pocket Geek Tech Repair Cardiff is a bustling hub for technology enthusiasts, offering top-notch products and repair services right in the heart of Cardiff. We're dedicated to delivering exceptional customer experiences, and we're looking for a passionate, customer-oriented Receptionist to be the welcoming face of our store.

**Why Join Us?**
- **Competitive Salary**: Starting at £2,000+ per month with potential for bonuses.
- **Professional Growth**: Opportunities for development and career advancement.
- **Employee Discounts**: Enjoy discounts on our products and services.
- **Dynamic Work Environment**: Collaborate with a vibrant, tech-savvy team.

**Your Role**:
As our Receptionist & Sales Representative, you'll play a pivotal role in ensuring our customers feel valued and supported. You'll be the first point of contact, managing interactions with a friendly and professional attitude, and contributing to a positive shopping experience.

**Key Responsibilities**:

- **Customer Interaction**: Greet customers warmly, understand their needs, and provide a memorable first impression.
- **Customer Service**: Address inquiries about products, services, and repairs with accurate and timely information.
- **Appointment Scheduling**: Arrange repair appointments and follow up on customer satisfaction.
- **Record Keeping**: Maintain and update customer interaction and sales records using spreadsheets.
- **Transaction Processing**: Handle payments and process transactions efficiently.
- **Inventory Assistance**: Help manage stock, including receiving and conducting inventory checks.
- **Sales Promotion**: Use your sales skills to promote and sell gadgets and accessories, aiming to exceed sales targets.
- **Social Media Engagement**: Interact with customers on social media to upsell and promote products, driving online sales and foot traffic.
- **IT Support**: Provide basic troubleshooting and IT support to customers.
- **Tech Savvy**: Stay informed about computer systems, mobile devices, and tech trends to assist customers effectively.
- **Reception Area Maintenance**: Keep the reception area tidy, reflecting the store’s professionalism.

**What We’re Looking For**:

- **Excellent Communication**: Engage effectively with customers and team members.
- **Tech Proficiency**: Skilled in spreadsheets and office software for record management.
- **Organisational Skills**: Ability to multitask and prioritise in a dynamic environment.
- **Sales Experience**: Preferred, with a track record of achieving sales targets.
- **Social Media Savvy**: Knowledge of using social media for business upselling and promotion.
- **IT Skills**: Basic troubleshooting and IT support capabilities.
- **Customer Focus**: Commitment to delivering exceptional service.
- **Flexible Availability**: Willing to work shifts, including weekends and holidays.
- **Education**: High school diploma or equivalent; additional certification in Office Management, IT Support, or a related field is a plus.

**Ready to Apply?**

**Join Pocket Geek Tech Repair Cardiff and be a part of our exciting journey**

Pay: £1,651.20-£2,196.48 per month

Additional pay:

- Yearly bonus

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Every weekend

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person