Home Improvement Agency Case Worker

2 weeks ago

Westminster, United Kingdom Teqniq Limited Full time

Teqniq is searching for a **Home Improvement Agency Case Worker **to work in the public sector.

36 hours per week.

3 months contract.

09:00-17:00

THIS ROLE WILL REQUIRE 5 YEARS REFERENCING AND AN ENHANCED DBS WITH CHECKS. SAFER RECRUITMENT APPLIES

This role is office based 5 days per week. Due to an increase in cases we are recruiting extra case workers.

More about the role:
Sound Local authority experience. Knowledge of equipment, Major and minor adaptations. Experience of functional assessment experience of working with people with disabilities/vulnerable people. Understanding of Major Adaptations.

To deliver the best service for our residents, this role is office based, working along side the Team Manager.
Visits to residents homes will be required. To ensure collaboration with our partner agencies the working pattern is 9am to 5pm with some flexibility as to start and finish time in agreement with the Team Manager.

The role involves provision of information, advice, assistance and advocacy to support service users who wish to repair, adapt or improve their home. To identify their needs though review of referral information and to discuss the options for addressing these through the Home Improvement Agency and other agencies.

To be the main point of contact for the service user throughout the process to support them to follow through with their chosen options and maintain communication, demonstrating sensitivity, flexibility and sound professional judgement.

To be proficient in the use of information technology and to document case work clearly

Understand and demonstrate the council’s values and behaviours, working collaboratively with colleagues, attending meetings and proactively contributing and problem solving. Working proactively to develop relationships with partners and other stakeholders to help build a sustainable highly effective organisation and develop our reputation as a successful council delivering great value for its residents.

Top skills required

1. Effective communication, written and verbal, able to communicate complex information in a way that is meaningful and easy to understand.
2. Self-motivated and organised, takes responsibility for own learning. Willingness to learn new information and new skills
3. Excellent time and work load management - using a variety of techniques and a commitment to work to process
4. Flexible approach to work, willingness to take responsibility for agreed tasks in agreement with Team manager
5. Proactive problem solving, brings challenges to team manager for collaborative discussion, implements agreed actions and reviews effectiveness of work.

TEQ-0924-RQ1361428

INDAR1

Pay: £24.05 per hour

Work Location: In person

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