Medical Receptionist

**Main purpose of job**:
To assist in the smooth running of all front desk duties, to help the doctors and medical staff, by managing their administrative and secretarial duties**.**

**Relationships**:
**a) Responsible to**:Practice Manager.

**b) Liaison with**:Patients and visitors to the practice.

Members of the reception team, GP’s and practice nurses.

Local hospitals and outside agencies.

**Primary Duties**

**_To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to. Greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquires for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers_**.

**Overview of Responsibilities**
- Provide a professional, welcoming and caring approach when dealing with patients
- Provide administrative support to practice team
- Develop own skills and knowledge
- Monitor and maintain health, safety and security of self and others
- Contribute to the improvement of services
- Recognise and report situations where there might be a need for protection of self and others

**Specific Responsibilities**

**1. Administration Duties - Main Medical Receptionist Duties**
- To meet and greet patients, members of the public and visitors to the practice in friendly and courteous manner.
- Schedule appointments for patients
- Answering telephone calls and dealing with face to face enquiries.
- Arranging prescriptions for patients.
- Accept responsibility for completion of tasks i.e. informing patients of test results
- Filing of medical notes, letters and other correspondence.
- Scanning clinical and non-clinical letters accurately.
- Checking patients in on arrival for appointments.
- Opening post and forwarding it onto the relevant parties.
- Updating the surgeries computer system with appointments and personal details.
- Making sure that the appointments system runs smoothly.
- Registering new patients at the surgery, ensuring that all documents required by both BSO and the practice are supplied
- Explaining the practice procedures to new patients
- Process medical records to be returned to BSO when patient leaves the practice
- Accurately collecting information and personal details about patients.
- Arranging any necessary follow up appointments for patients with other healthcare professionals.
- Liaising with couriers and delivery companies.
- Assist in the opening and closing of the building.
- Take responsibility for individual tasks i.e. management of Diabetic/Respiratory Recalls.

**2. Communication - Communicate with a wide range of people on a variety of matters**
- Communicate effectively with other whole multidisciplinary team
- Communicate effectively with patients and carers, recognising their needs for alternative communication
- Ensure information that is given to patients and carers, eg, leaflets / practice notice boards are current and up to date

**3. Personal development**
- Take responsibility for own developmental learning and performance, including participation in available training
- Take responsibility for maintaining a record of own personal development
- Attend practice meetings.
- Work with management on any new training requirements

**3. Health, safety and security - assist in maintaining own and others’**

**health, safety and security**
- Maintaining a clean reception area to show a professional image.
- Use the personal security systems within the workplace according to practice guidelines
- Identify the risks involved in work activities and undertake them in a way that manages the risk
- Make effective use of training to update knowledge and skills
- Be aware of statutory children and vulnerable adults protection procedures, and statutory local guidance and referral criteria
- Know the health and safety policies and procedures within the workplace, including fire prevention.

**4. Quality - maintain quality in own work and encourage others to do the same**
- Alert other team members to issues of quality and risk in the care of patients
- Ensure own actions are consistent with practice policies and systems
- Enable patients to access appropriate professionals in the team and beyond
- Be able to manage your own time effectively

**5. Equality, diversity and rights - support equality and value diversity**
- The postholder must cooperate with all policies and procedures as per the practice’s Equality Policy statement. Co-workers, patients and visitors must be treated equally, irrespective of gender, origin, age, disability, sexual orientation, religion etc
- Act in ways that recognise the importance of people’s rights, interpreting them in a w