Gp Medical Receptionist

**Overview**

Woodstock Medical Centre is a small to medium sized GP Practice with over 5,400 patients. There are 4 GP partners, and 1 salaried GP. There are 7 admin staff, 3 Nurses and 2 HCAs all of which work part time.

**GP MEDICAL RECEPTIONIST (EXPERIENCED)
- JOB DESCRIPTION**

**34 hours per week over 4 full days 8.30am to 6pm (including Mondays and Fridays)**

**ROLE**

The post-holder will be expected to provide an effective and efficient reception service to the Practice. To work within a team in a pressurised environment.

To ensure that confidentiality is maintained. It is essential that applicants have the ability to deliver the service in a pleasant and efficient manner.

**KEY DUTIES OF THE JOB**
- To deliver an excellent standard of reception support to GP’s and Staff working within the Practice.
- To maintain confidentiality at all times.
- To be a good timekeeper.
- To communicate with others both colleagues, managers and GPs, effectively.
- To deal with any patient and visitor enquiries at reception in a polite, friendly and prompt manner.
- To answer busy telephone lines promptly and efficiently.
- To manage the Practice appointments system appropriately when on duty.
- To deal with requests for acute prescriptions, house calls, phone calls, ambulance transport, interpreter requests accurately.
- To contact District Nursing for all appropriate referrals.
- To receive & relay messages accurately for GP’s & other Healthcare professionals
- To inform patients of test results and GP’s comments on these as appropriate and code on computer as given, to include warfarin results, ensuring protocols are followed.
- To maintain the patient record filing system, to include manual record filing in patient charts, and accurately updating the computerised system.
- To action repeat prescription requests (to include issuing repeat dispensing prescriptions and the answering machine), and print as allowed, alerting GP’s to any queries or problems with repeat prescribing on a daily basis. Contacting chemists as required for delivery of medicines.
- Scanning of all health correspondence onto our Apollo system and posting accurately to GP and patient, checking electronic documents and occasionally read coding data (accurate data input)
- To provide new patient information packs to patients, and add data accurately to the computer system.
- To ensure smooth running of the surgeries, providing any charts required, completing any referral forms for the treatment room, and any other duties the GP’s may require.
- To assist with the monitoring, receipt and replenishing of stationery.
- To abide by the Practice Prescription security protocol.
- To assist the Practice manager as required to include the administration and booking of specialised clinics.
- To liaise with other health professionals as required, eg. Health visitor, Practice Nurse, pharmacist, physio, MDT staff and BSO.
- To provide cover, under the direction of the Practice Manager for other administrative staff within the Practice.
- To ensure that all complaints are treated in a professional manner, recorded appropriately and brought immediately to the attention of the Practice Manager**.**:

- To be able to work alone as the only receptionist on duty on occasions.
- To be capable of quick thinking, accuracy and be able to prioritise tasks.
- To be able to manage several tasks at a time.
- To continue to develop a quality culture within the Practice, to honour and meet existing standards of service and contribute to the development of additional standards.
- To keep the Practice waiting area neat and tidy.
- To comply with existing procedures and protocols.
- To comply with Health and Safety at work legislation.
- To report promptly to the Practice Manager any faults within the GP Practice area and the building eg. Door not locking, label printer not working
- To undertake training as required to include regular CPR training.
- To participate in the induction and support of new employees.
- Any other duties as required by the changing needs of the service.

**Relationships** To develop effective and positive relationships with other members of the Practice and contribute positively as a member of the Practice team.

**Development** To develop one’s self within the job by participating in any training/development as required.

**Responsibility** On occasions you may be the sole receptionist on duty. This post involves a great deal of quick thinking, accuracy and responsibility.

**ALL STAFF MUST COMPLY WITH THE NO SMOKING POLICY**

**ALL STAFF MUST COMPLY WITH PRACTICE DRESS CODE**

**PERSONNEL SPECIFICATION**

**ESSENTIAL CRITERIA**
- 12 months reception experience in a GP environment within last 3 years.
- To be IT literate computer experience in an office environment to include the knowledge of Microsoft Word.
- To demonstrate an ability to work as part of a team and on own initiative.
- To demonstrate an understanding, acceptance and adherence to