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Call Centre Agent
2 weeks ago
**Call Centre Agent**
We have a number of exciting opportunities to join our Channel Services department in Darlington as a Call Centre Agent on a permanent basis.
**The role**
The role is responsible for providing an efficient telephone service to ensure customer requests and queries are processed efficiently through the correct channel and in line with the agreed service levels and compliance standards.
**The person**
We are looking for someone with substantial customer service experience who will be able to provide an efficient and professional telephone service so that enquiries can be processed accurately and in a timely manner. You will have some knowledge and experience with Microsoft packages including: Word and Outlook. Previous Call Centre experience would be desirable but not essential.
**What we can offer you**
- A competitive salary starting from £24,000 (dependent on experience).
- 26 days holiday plus 8 days bank holiday and eligibility to join the generous Annual Bonus Plan
- We provide a competitive defined contribution pension scheme.
- We support hybrid and flexible working.
- The Call Centre’s operating hours are between 8:00am - 5:00pm, helping to give our employees a good work/life balance.
- We couple all of the above with a supportive, long-term environment with tremendous opportunities to learn and develop your career.
**Next Steps**
**Job Type**: Permanent
**Salary**: From £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
