Call Centre Agent

**OTE £25,000**

**About CDER Group**

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

**Introduction**

Are you always on your phone? Do you love talking to people? If so, we have the right job for you, get paid to talk to people and earn additional commissions for helping them too

We are looking to recruit enthusiastic, engaging people to help deliver best in class customer service.

As a Contact Centre Agent you’ll be joining a diverse, fun and vibrant team, and a growing company that has been voted as one of the Top 100 companies to work for 2 years running. Yes, we collect debt, but we do it ethically and in accordance with our award-winning, and industry-leading, Fairness Charter. We are also Investors in People Silver accredited
- an award that demonstrates an ongoing commitment to our staff; in training, in development and in helping you achieve your career goals, whatever they may be. But more than that we offer full training and a chance to earn while you learn (sponsored qualifications), competitive salaries and commission schemes, flexibility in working hours (35 hour working week with varying work patterns), generous annual leave, socials, and shopping discounts via our bespoke platform, Hosho.

So, if your phone skills are off the hook, we’d love to hear from you.

**Responsibilties**
- Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
- Ensure that responses adhere to all applicable internal and external guidelines
- Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
- Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
- Negotiate solutions to customer queries that balance their needs with that of CDER Group

**Personal qualities, experience and skills**
- Excellent verbal and written communication skills
- Proven customer service experience
- Self-motivated with the ability to work under pressure and in difficult situations.

**Benefits**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: One location