Customer Service Advisor

5 days ago

Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

**Customer Service Advisor**

Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with one of the worlds most admired brands in automotive.

**Your role**

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehiclesfor maintenance and repairs.You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

**The main duties of the role include**:

- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain, enter & look-up customer/vehicle data on various automotive operating systems
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

**Your profile**
- Experience in delivering outstanding customer service, preferable in: Customer Service Advisor, Contact Centre Executive, Call
- Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Ability to work in a fast-paced environment and keep up-to-date with complex information
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK

**About company**

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent.As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues,Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.
We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

**Salary and Hours**

Basic Salary: £22,000, OTE £26,000 per annum
Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours

**Recruitment Process**:
**Benefits:**

Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays/exceptional working environment/discount schemes with popular high street retailers/pension scheme & life assurance/employee car hire scheme for family/cycle to work scheme/discountedservicing and parts

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