Customer Service Advisor

1 week ago

Bromley, United Kingdom Stephen James Full time

**CUSTOMER SERVICE ADVISOR.**

Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.

**YOUR ROLE.**

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

**The main duties of the role include**:

- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

**YOUR PROFILE.**
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK

**ABOUT US.**

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**SALARY AND HOURS.**

Basic Salary: £24,710, OTE £29,210 per annum
The role is an office-based environment, working hours Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours.

**BENEFITS**.

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.

  • Customer Service Advisor

    7 days ago

    Bromley, United Kingdom Matt Burton Full time

    Our Client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based out of their Toyota Bromley Dealership. As a Customer Service Advisor, you will take inbound calls from our client's current customers to book in their yearly MOT or Service, while on the phone you will also speak to them about other...

  • Customer Service Advisor

    1 week ago

    Bromley, United Kingdom Hedin Automotive Full time

    **CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST)** Hedin Automotive BMW & MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a...

  • Customer Service Advisor

    2 weeks ago

    Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...

  • Customer Service Advisor

    6 days ago

    Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...

  • Customer Service Advisor

    6 days ago

    Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...

  • Customer Service Advisor

    1 week ago

    Bromley, United Kingdom Hedin Automotive Full time

    **CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST) - MATERNITY COVER** Hedin Automotive BMW & MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre on a 12-month maternity cover contract. As the first point of contact for telephone and online enquiries, you’ll play a vital role in delivering a seamless...

  • Apprentice Customer Service Advisor

    2 days ago

    Bromley, United Kingdom Stephen James Full time

    **CUSTOMER SERVICE ADVISOR APPRENTICE.** We have a fantastic opportunity for a Customer Service Advisor Apprentice to join our team at Stephen James BMW & MINI. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service...

  • Service Advisor

    7 days ago

    Bromley, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £30,000 + Bonus Working Hours - Monday - Friday 08:00 - 18:00 + Saturday 08:30 - 13:00 (on rota) Location - Bromley Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service...

  • Customer Service Advisor

    2 weeks ago

    Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Customer Service Advisor (Call centre)** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow...

  • Service Advisor

    1 week ago

    Bromley, United Kingdom Hedin Automotive Full time

    **SERVICE ADVISOR (AUTOMOTIVE).** Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands...