Medical Secretary/data Quality

**Conran Medical Centre**

**Medical Secretary job description & person specification**

**Job Title**

Medical Secretary/Data Quality

**Line Manager**

Amy Dutson

**Accountable to**

Diane Cohoon

**Hours per week**

37.5

**Job Summary**

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information, (electronic and hard copy), in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

**Mission Statement**

We strive to offer our patients choice to access a wide range of quality medical services. We Believe that health care is a team effort and will work in partnership with our patients and our staff to provide the best primary care services possible.

Working within local and national governance, guidelines, and regulations.

In an increasingly complex society, we place a high value on the need to respect patient

Confidentiality in all age groups.

Above all we aim to make the surgery environment as relaxed and friendly as possible

Without compromising overall efficiency.

**Generic Responsibilities**

All staff at Conran Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

**Safeguarding**

Everyone has a responsibility to promote the welfare of all children, young people and vulnerable adults, to keep them safe and to practice in a way that protects them. Therefore, it is mandatory that all employees will engage and keep up to date with statutory safeguarding processes which include attendance at safeguarding adult and children training, keeping up to date with the current safeguarding children and adult policy for the practice and will recognise and respond to any safeguarding issues. All staff will know how to report and refer to other safeguarding services and will seek support from the practice safeguarding lead to ensure due regard that statutory safeguarding process for patients is followed.

**Learning and Development**

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

**Service De