Community Digital Champion

Job Title: Community Digital Champion (Digital Brighton & Hove)
Employer: Citizens Online - reporting to Project Coordinator

**Salary**: £24,380 (£17,600 pro rata for part time hours)
Contract 30 hours p/w (4 days). Hours flexible over Monday to Friday. Fixed until 31st
Location: The role is home based with option of working space at Jubilee Library

Offices in Brighton. The role will involve significant travel in Brighton &
Hove

Benefits: 25 days annual leave + public holidays + discretionary Christmas shutdown (Pro Rata) and employer pension contribution

**About Digital Brighton & Hove**

Digital Brighton & Hove is a digital inclusion project which has been running since 2017. The project:

- Supports residents to improve digital skills and confidence
- Recruits, trains and supports digital champions
- Provides devices and data to those in need
- Works in partnership and runs a Network, with over 300 organisations to share best practice and facilitate joint working

**The role**

The Community Digital Champion (CDC) will help residents to develop digital skills and confidence to by providing digital skills support. The CDC will offer support both in person and remotely over the phone. The support can be on a 1-2-1 basis or in small groups of upto around 10 learners. The level of digital skills that we offer support with is covered in the foundation and essential digital skills framework. The support we provide is person centred, based on people’s interests.

The CDC will also be the first point of contact for any enquiries from Brighton & Hove which come through the freephone helpline. You will also take a lead role in setting up new devices for learners; setting them up with relevant apps and security settings, as well as wiping data and resetting them when required.

Working alongside the Digital Champion Coordinator, the CDC will also train and support volunteer Digital Champions and also staff in other organisations in the City that are supporting people with digital skills.

You’ll have a good knowledge of digital skills, but first and foremost you’ll be passionate about helping others - you'll need to have excellent people skills and be comfortable working with people from diverse backgrounds. You will also be enthusiastic about digital technology and the benefits it can bring to society.

Many new learners will be vulnerable people who may have never used a device or connected to the internet, so patience, empathy and excellent communication skills are essential for this role (in fact they’re more important than your technology skills). You’ll also be making your own appointments so good timekeeping and organisational skills are a must.

The role is home based but we also work from a local hub. We expect the role to involve travel within Brighton & Hove to engage face to face with clients. You’ll be supported in your role by the Project Coordinator and the Citizens Online team.

**Your responsibilities**

The role of Community Digital Champion is to:

- Provide essential digital skills support to residents; both remotely and face-to-face in small groups or on a 1-2-1 basis
- Provide support and guidance to staff and volunteers from local service providers, helping them share their digital skills with confidence and advice on devices for their users
- Train and support other Digital Champions
- Staff the Digital Brighton & Hove Helpline, signposting service users to relevant support, collecting messages and logging them accordingly
- Set up new devices (e.g. tablets and phones) with relevant apps, accessibility and security settings. Reset and wipe data of devices when required
- Raise awareness of the benefits of getting online for different vulnerable groups (e.g. older people with health conditions, people with disabilities, homeless people, families on low income).
- Assist the Project Coordinator with our Digital Champion volunteering scheme, including recruitment and matching suitably experienced volunteers to learners
- Share digital guides and resources to help people get online (e.g. online safety, getting started with WhatsApp, accessibility needs)
- Keep up to date records on learners for monitoring and evaluation reporting

**Person Specification**

**Essential Skills and Experience**

1. Applied knowledge of Foundation and Essential Digital Skills, online safety and cyber security

2. 3 years’ of experience in a customer support environment or experience of working with the public, employees or volunteers in a coaching, training, teaching or support capacity

3. Excellent communication skills including; face to face, over the telephone and digitally with a variety of service users, professionals and external agencies

4. Ability to organise/prioritise work on own initiative and as part of a team

5. Skills in configuration of basic user settings on digital devices (phone, tablet, laptop, desktop) across different platforms (IOS / Android)

7. Ability to work across di