Technical Claims Handler/senior Technical Claims

1 day ago

Norwich, United Kingdom Marsh Full time

We are seeking a talented individual to join our **Construction **team at Marsh as either a **Claims Advisor** or **Senior Claims Advisor**, depending on level on experience. This role will be based in **Norwich**. This is a hybrid role that has a requirement of working at least three days a week in the office.

**Please note, this is **not** a call centre/extensive telephone-based position and is technical in nature.**

Our Construction team’s claims expertise includes; Power and Utilities, Contractors, Oil/Gas/Petrochemicals, Liability & Casualty and Infrastructure & Civil Engineering.

Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

**We will rely on you to**:

- Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
- Review and interpret policy wordings to obtain the best claims settlements for Clients
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

**What you need to have**:

- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.

**What makes you stand out**:

- Previous claims handling/insurance experience, with either an Insurer or Broker.
- CII qualifications or a willingness to study for and obtain.
- A genuine keenness to build a career within the insurance industry.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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