Claims Handler
4 days ago
**Claims Technician**
**Reports to**: Claims Manager
**Working Hours**: Full Time - working Monday to Friday 9am to 5pm. Initially working full time in the office, a blend of office and home working will be available in line with the company smart working Policy on completion of probation.
**Key Responsibilities**:
- Recording new and managing existing client’s claims
- Liaising and negotiating with insurers, clients and adjusters regarding the progress of claims.
- Providing suitable advice to clients regarding claims or potential claims in relation to policy cover and immediate and ongoing post-loss action and keeping clients informed of progress.
- Advising clients on how to handle small claims themselves where these fall within the policy excess.
- Preparing claims reports for Broking Technician / Account Handler or Account / Broking Executive for discussion at mid-term and annual reviews with clients.
- Attending claims meetings at clients’ premises with Account / broking Executive or unaccompanied if required.
- Liaising with Claims Manager, Account Executives, Broking Technicians / Account Handlers and Directors over any queries relating to policy cover in relation to a claim.
- Identifying potential problem or contentious claims as soon as reported or when issues occur to Group Technical Claims Manager and providing updates on claims progress.
- Providing assistance to colleagues with workloads / client queries.
- Maintaining an effective diary system and chasing outstanding diaries
- Providing claims statistics / information to management as and when required
- Attending and contributing towards claims team meetings
**Additional Responsibilities**
- Ensuring a high level of customer service is achieved
- Maintain work states, entering accurate information timely as required
- Complete any reasonable request made of you by a Manager or Director
**Requirements**:
- At least 2 years’ claims experience
- To have completed core competencies within 6 months of joining and maintain up to date as required
- Excellent communication and organisational skills
- Good IT skills are essential
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Norwich, NR4 6DJ
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