Relief Support Worker

Location
Quay Foyer, Poole

Salary
- £12.60 per hour

Closing date
11/09/2025

**Zero Hours Contract**

Dorchester Young People’s Service opened its doors in August 2017. Based in Fordington, Dorchester, the service provides accommodation and tailored support for a young person to acquire Independent Living skills.

Quay Foyer is based in Poole, Dorset. It provides accommodation, personal support and access to training and employment opportunities for young people aged 16-25. We also provide emergency accommodation for young families referred by the Borough of Poole.

We’re now looking for enthusiastic and dynamic Coaches to deliver person-centred, strengths-based support to our residents, helping them to achieve and become as independent as possible.

You will manage a caseload of customers through their journey, enabling them to articulate their aspirations and realise their potential. You will manage referrals into the service, undertake interviews and assessments and notify potential customers of the outcomes of these activities. You will also induct new customers into the service and deliver quality, outcome focused support sessions in both one-to-one sessions and group sessions.
- Have proven experience of working with young people within a similar role, with knowledge of Homelessness and the impact on young people.
- Have working knowledge of housing and benefits advice.
- Have demonstrate experience of partnership working with specialist agencies such as mental health teams and youth offending services.
- Be a natural relationship builder, able to motivate, influence and inspire others.
- Have excellent interpersonal skills with the ability to adapt your approach depending on your audience and required outcome.
- Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity.

Previous experience would be useful but is by no means essential. Knowledge of housing and benefits advice is also desirable.

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being aMenopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to **_#DiscoverStonewater?_**

Documents

Coach - Supported Housing JD (2).pdf

Our promise to you

At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.

So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.

**Benefits**:
At Stonewater we offer excellent benefits which help make us a great place to work*
- A specialist shared-ownership product helping you into your own home
- A retirement savings plan - up to 7% matched contribution rate
- Life assurance - 3.5x contractual pay
- Up to £10k interest-free loan for home work spaces
- 24/7 access to a totally confidential counselling helpline
- Healthcare cash plan
- Career development and progression opportunities
- Holiday starting at 26 days
- Deals and Discounts on shopping, travel, optical etc
- Cycle to work scheme
- Annual Company Day
- Team building days

And much more

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- _These benefits may differ for zero hour contracts_