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Technical Services Assistant

2 weeks ago

Syston, United Kingdom Pukka Pies Full time

**Come join the Pukka Bakery Team and help make the people’s pie.**

We currently have an opportunity available for **Technical Services Assistant** to join our team based in** Syston, Leicester**. You will join us on a full time, permanent contract, and in return will receive a competitive salary** **up to **£25,000-£26,000 depending upon experience.**

**Our Company**

Pukka Pies is a friendly, family-owned independent company with an outstanding reputation as a brand leader in its market.

**At Pukka we have great benefits for you**:

- Christmas Bonus
- Free Tea, coffee, pies during your break
- Private Health care
- Enhanced Pension Scheme
- Competitive holiday entitlement

**Responsibilities of our **Technical Services Assistant**:

- Responding to all customer complaints as detailed in the Customer Care Protocol.
- Providing information to the QA Team for detailed investigations into customer complaints
- Improving system projects as required in collaboration with Data Specialist
- Supporting Technical Services specialist with the completion of customer technical information requests and questionnaires
- Maintaining product information databases both internal and external
- Ensuring raw material and packaging specifications are updated at least every three years or more frequent if required.
- Maintaining and updating all Technical & Quality Noticeboards
- Updating internal communications with weekly complaints information.
- Providing trend analysis of internal contaminants and communicate emerging trends to QA Manager so action can be taken.
- Covering taste panels in the absence of the taste panel coordinator (complaints will be covered by the Data Specialist)
- Supporting the creation and publication of all technical reports
- Supporting NPD activities and assist with relevant documentation.

**Experience required of our **Technical Services Assistant**:

- Food manufacturing knowledge
- Excellent IT skills (Excel and Word primarily and has the ability to learn/use other systems e.g. iAuditor)
- Good data analytical skills
- Experience in report writing

**Skills required of our **Technical Services Assistant**:

- Excellent communication skills (verbal and written)
- A good relationship builder.
- Ability to prioritize, manage time effectively, escalate issues appropriately, and keep information confidential.