Retail Team Leader

2 weeks ago

Windsor, United Kingdom LEGOLAND Parks Full time

What you'll bring to the team:
**Retail Team Leader**

**Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

**Hours**:Full time fully flexible, any 5 days out of 7

**Contract Type**:Permanent, hourly paid

Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a Retail Team Leader to join our AWESOME Retail Team

The Retail Team Leader will manage our front line Retail hosts, supporting them to deliver the daily operation of our Retail stores.

You will lead by example, driving high standards of guest interaction, seek opportunities for additional revenue while enhancing the guest experience, ensure stores are clean and well presented, and health & safety measures are adhered to at all times.

Our Retail stores are visited by guests of all ages and the Retail Team Leader will be passionate about our awesome LEGO products, making sure each guest leaves with the set that will bring more play to their day

Qualifications & Experience:

- Proven experience working in a team leader or supervisory role within a Retail environment is essential
- A clear communicator, confident to interact with both the team you are leading and our guests
- Passionate about LEGO products and the importance of how children can learn and grow through play
- Ability to remain calm and keep a clear head as you will be the first point of contact for on-the-day face-to-face guest feedback or escalated queries

**Benefits**:

- Pay of £12.34 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development

**About the LEGOLAND® Windsor Resort**

We are looking for a Retail Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

**About Merlin**

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Pay Range: GBP £12.34/Hr.

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