New Patient Coordinator

16 hours ago

Cheadle, United Kingdom Reconstruct Children and Adult Services Full time

**Role: New Patient Coordinator**
**Location**: Cheadle Royal, SK8
**Salary**: Up to £27,500 per annum, depending on experience
**Full-time | Permanent**

**About Us**
Reconstruct is an independent multi-solution provider for Children and Adult services in the public and private sector. With over 34 years’ experience working in health and social care, we are proud to deliver **Permanent and Contract** recruitment solutions to social care providers.

**Our Client - a Leading UK Fertility & IVF Clinic**

Join one of the UK’s pioneering IVF and fertility treatment providers, renowned for clinical excellence and exceptional patient care. Based in a modern, purpose-built clinic in Cheadle Royal, this private healthcare provider places a strong emphasis on quality and professional development.

**The Role**
A rare opportunity has come up to join this leading Fertility & IVF Clinic, as a New Patient Coordinator. You will play a vital role in assisting patients through every step from initial consultation, right through to their treatment. Acting as the first point of contact for new fertility patients. This is a rewarding opportunity that can offer heaps of career potential too.

**Key Responsibilities & Duties**
- Patient relationships: building outstanding rapport with all patients and families, offering compassion and care at all times.
- Team collaboration: Facilitating effective communication between departments and clinical teams to ensure a seamless patient experience
- Patient information: verifying patient data and personal information according to internal policy and GDPR, maintaining confidentiality at all times
- Quality assurance: adhering to relevant authorities and governing bodies, and internal policies and procedures
- Events: proactively engage and promote the organisation at conferences, events and across social media platforms

**What We’re Looking For**:

- Exceptionally empathetic with a genuine passion for patient service
- Proven ability to understand and support a patient’s perspective
- Interest in IVF is a strong advantage
- Confident in guiding patients through their journey, both face-to-face and over the phone
- Excellent communication skills and ability to build rapport from day one
- Able to multi-task effectively and stay self-motivated
- Compassionate, tenacious, and resilient — essential for supporting patients through emotionally sensitive situations
- Strong IT skills and experience working with IT systems
- First-class organisational skills and the ability to prioritise workload
- Positive, proactive, ‘can-do’ attitude
- Background in sales and or experience working towards KPIs and meeting targets advantageous

**Benefits**
- Competitive annual salary
- 33 Days annual leave (inc. 8 public holidays)
- Buy/sell holiday scheme. (after 2 years service)
- Pension scheme employee 4%, employer 3%
- Private healthcare after 6 months (optional as this is a taxable benefit)
- Employee assistance programme (EAP scheme)
- Enhanced maternity leave (after 2 years service)
- Company social events twice a year
- Company sick pay (after 2 years service)

If you’re ready to take the next step in your career and lead a high-impact, values-led service, we’d love to hear from you.

**Contact our Head of Recruitment, Toni Whitmarsh**
**0800 0209 858**

**Job Types**: Full-time, Permanent

Pay: Up to £27,500.00 per year

Work Location: In person

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