Meeting and Events Consultant

**Meeting and Events Consultant**

**Overview**

Permanent Position

Meeting and Events Consultant - Events

Location: East Kilbride

Hours: 37.5 Monday - Friday

**Who we are**

Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.

As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. With our innovative technology we can drive sustainable travel at all stages of the booking process, this meaningful information along with comprehensive data that can be drilled down to individual level, allows our clients to make informed decisions and operate a sustainable travel program that aligns with their goals. All of this and a professional membership with the Institute of Customer Service are what enable Clarity to provide a brighter approach to business travel.

At Clarity we not only listen, we adapt and we deliver

**Your new role**

Due to our continued growth we are now looking for a Meeting and Events Consultant to join our team based in our Manchester City Centre office. This position is to book events and conferences for our clients across the UK. You will be the clients contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors.

You will provide a professional consultancy service for all clients, anticipating their needs and offering a range of solutions to exceed their expectations, starting from their initial enquiry to final booking by converting general enquiries into bookings. Your main duty will be to deliver an outstanding customer journey on every contact ensuring the highest level of customer service is always offered.
- Working within an office based / call center environment working with customers over the phone.
- Deliver an innovative, quality, venue find service that consistently exceeds client’s expectations
- Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts

**Essential**
- Computer literate with experience of Microsoft office.
- Flexible and able to prioritize tasks in line with business objectives
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Good Geographical knowledge

**Desirable**
- Knowledge of meetings & events venues in the UK/overseas.
- Venue booking system experience.
- Proven negotiating and contracting experience with external suppliers.
- GDS and flight booking experience

**What you’ll get in return**

Competitive salary, with incentive scheme. 23 days leave plus 8 Bank Holidays, as well as an additional day-off in December.

You'll receive an outstanding benefits package which includes Regular staff awards. Access to supplier incentives, competitions and educational as well as Life Cover, Eye Care Vouchers and Pension Scheme.

**What you need to do now**
- Computer literate with experience of Microsoft office.
- Flexible and able to prioritize tasks in line with business objectives
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Good Geographical knowledge
- Customer Service Experience