Night Porter

2 weeks ago

Bristol, United Kingdom Quarter Full time

The Berkeley Square Hotel are looking for a customer focussed and friendly Night Porter to work Monday - Thursday nights inclusive.

**Key information for the Night Porter role**:
**Hours**: Part time - 36 hours per week, working on Monday, Tuesday, Wednesday and Thursday nights (9 hours per night)

**Salary**: £11.00 per hour for weekday shifts (Mon - Thurs) and £13 per hour cover rate (for any hours worked above contracted hours)

**A typical week** Night Porter shifts start at 10:00pm, and finish at 7:00am. Based at the Berkeley Square Hotel, in this particular position you will be consistently working Monday - Thursday nights inclusive.

**Why work for us as Night Porter?**:
The Berkeley Square Hotel is part of Quarter - a well established, independent community of hospitality business that has been satisfying customers/guests for over 60 years

The Berkeley Square is our flagship property - and the hub of many of the exciting things at Quarter - including different events and weddings at the Square

Company perks:

- A competitive hourly rate, bonus scheme and great company benefits
- 20% company discounts in our restaurants and friends and family discounts in our hotels.
- Cycle to work scheme
- Meal on duty when (generally at the start of your shift)
- Uniform provided
- Great development and fantastic opportunities for progression

**About our ideal Night Porter**:
We are looking for a friendly and personable individual with a can-do attitude and customer service experience who can remain calm under pressure and can provide our guests with the 'home from home' welcoming service that we are known for, as well as providing a sense of security for guests overnight. Due to the nature of the role, flexibility and the ability to react at late notice would be helpful. You will also need to have a good understanding of English.

**What youll be doing as Night Porter**:
Reporting to the Hotel Assistant Manager and Hotel Manager, our Night Porter will be involved in the following:

- Security of the hotel overnight
- Providing a first point of contact for our guests - responding to any needs they may have
- Checking in and out guests
- Taking payments from our guests and looking after all cash over your shift
- Selling rooms
- Problem solving - knowing when to escalate to management and how to communicate solutions to guests effectively.

This position will involve working on your own, so you will need good time management and the ability to make decisions.

HP

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