Customer Service Advisor

7 days ago

BurtonOnTrent, United Kingdom Fasttrack Resources Ltd Full time

**Customer Service Advisor - Call Centre**

Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis.

This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric vehicle charging is at the heart of what we do. Genuine opportunities for progression within a young, flourishing company.

**Transport is essential due to clients location.**

**About the role**:

- Salary up to £23,000 per annum
- **Monday to Thursday** 08:30 - 17:00 and **Friday**: 08:00 - 16:30

**What we can offer you**:

- Genuine progression
- Competitive Salary
- A Great Work Environment
- Free On-site Car Parking

**About the role**:

- Proactively contact potential or existing customers, ask questions to understand customer requirements
- Develop professional relationships to determine customer's needs and expectations
- Educate customers about features and benefits of product to improve brand loyalty and up-sell opportunities
- Provide complete problem resolution for issues received through customers
- Take and process orders in an accurate manner
- Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
- Work on other ad-hoc duties

**About you**:

- **Transport is essential due to clients location**:

- Previous experience of working in a customer service / call centre / help desk setting
- Experience working in a fast-paced environment
- Problem Solving Abilities
- Excellent communication skills
- A willingness to learn and succeed. A desire to improve and develop.
- Competent in the use of Microsoft Office products, especially Word & Excel

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your own transport?

**Experience**:

- Customer Service: 2 years (preferred)
- Call Centre: 2 years (preferred)

Licence/Certification:

- Full UK Licence (preferred)

Work Location: One location

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