Call Centre Representative
7 days ago
**Company**
Value Cars is a well established Taxi and Private Hire company that is comitted to delivering high quality transporation services to our community. Our daya to day operations include providing taxi, minibus and executive services to a diverse clientele including local residents, corporate clients and visitors. We specialise in airport transfers, school run journeys and services contracted to local councils. Our goal is to ensure safe, reliable and friendly transportation services for all our customers.
**Job Summary**
**Responsibilities**
- Answer incoming calls and respond to customer in a professional and helpful manner.
- Input information into our booking system while maintaining high levels of accuracy.
- Analyse customer requirements to offer tailored solutions and upsell relevant services.
- Maintain a thorough understanding of company policies and procedures to assist customers effectively.
- Collaborate with team members and drivers to improve service delivery and customer satisfaction.
**Requirements**:
- Proven experience dealing with customers by phone and/or in person.
- Strong verbal and written communication skills in English.
- Excellent geographical knowledge of Salisbury and surrounding areas.
- Reliable and flexible to adapt to the dynamic needs of our business.
- Ability to analyse information quickly and make informed decisions based on customer needs.
- Proficient in data entry with excellent attention to detail.
- A positive attitude with a commitment to delivering outstanding customer service.
- Ability to work effectively both independently and as part of a team.
Join us as we strive to provide exceptional service to our valued drivers and customers alike, whilst fostering a supportive work environment
**Job Types**: Part-time, Permanent
Pay: £12.50 per hour
Expected hours: 11 - 32 per week
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
- Night shift
- Weekend availability
- Weekends only
Work Location: In person
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