Clinical Digital Solutions Specialist

We’re looking for a motivated and proactive **Clinical Digital Solutions Specialist** to join our Digital Solutions team This is a hybrid role based at our South Shields office, with occasional travel to sites and industry events across the UK.

**About Us**:
Harlow delivers digital, print and fulfilment solutions to both public and private sectors in the UK. We are a leading provider of digital health solutions in maternity and child health, trusted by over 50 NHS Trusts. With over 35 years’ experience providing Child Health products, today we deliver secure, interoperable, and user-friendly digital platforms.

Our digital portfolio includes iGROW, the UK’s leading digital child growth charting solution, and MiRecord, our innovative maternity information system. We work with partners and combine clinical insight with technology expertise to help organisations improve patient safety, experience, and efficiency.

Our central focus is exceptional customer service, and we have a proud 75-year history of delivering high-quality, cost-effective solutions to a wide range of clients including the NHS, local authorities, schools, and private sector organisations.

**Your Role**:
As a Clinical Digital Solutions Specialist, you will play a central role in supporting the rollout, adoption, and optimisation of our digital healthcare solutions. This is a dynamic role that blends product management, clinical engagement, training, and product marketing.

**Your responsibilities will include**:

- Managing and developing our child health product roadmap, ensuring alignment with customer needs, clinical standards, and market opportunities.
- Acting as a product expert, and coordinating with technical partners on product delivery and customer support covering training and post-go-live support for clinicians.
- Tracking customer renewals and version upgrades, supporting the sales team with quotes, framework documentation, and commercial information.
- Producing and maintaining product documentation, training materials, process maps, technical/commercial reference materials, and marketing collateral.
- Gathering user feedback and translating it into actionable development requirements.
- Compiling market intelligence (digital maturity, competitor analysis, procurement frameworks) to inform product planning and roadmap priorities.
- Supporting marketing campaigns and CRM activity using HubSpot, representing Harlow at industry events, including product demonstrations to prospective and existing customers.
- Assisting with other marketing-related activities, such as event coordination, updating website content, creating conference materials, and liaising with design teams.

**Your Skills and Experience**:
**Essential**:

- Experience in a clinical, healthcare, or digital health environment.
- Strong interest in digital health and improving NHS services.
- Highly organised with the ability to manage multiple products and projects.
- Excellent communication skills, with confidence delivering training and presentations.
- Proficient in Microsoft Office (PowerPoint, Excel, Word) and comfortable learning new platforms.

**Desirable**:

- Experience working with healthcare or public sector organisations.
- Previous exposure to digital health products, SaaS solutions, or healthcare informatics.
- Familiarity with managing digital product roadmaps and technical marketing activities.
- Experience using marketing tools (e.g., HubSpot) and understanding of lead generation best practices.
- Exposure to NHS maternity, child health, or community systems.
- Familiarity with NHS digital standards.

**What’s in it for you?**
- **Competitive salary**: Reflecting your skills and experience.
- **Career growth**: Ongoing training, mentoring, and clear opportunities for progression in a fast-growing digital health business.
- **Flexible working**: Hybrid arrangements to balance office collaboration with remote productivity.
- **Comprehensive benefits**: Employer pension contributions and death-in-service cover.
- **Innovation in action**: Be part of a team delivering new product launches and features that shape the future of maternity and child health services.
- **Positive, collaborative culture**: Work in a supportive, inclusive environment with a flat hierarchy where every voice is valued.
- **Inspiring colleagues**: Join a diverse, open-minded team that encourages both personal and professional development.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance

**Experience**:

- clinical or healthcare: 2 years (required)
- Product management: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in South Shields NE34 9PZ