Clinical Operations Associate

We're one of the UK's leading providers of mental health services, working both privately and in partnership with the NHS to support people and families facing emotional and psychological difficulties. Demand for mental health support has never been higher — and we're scaling fast to meet it. As we grow, we're building a brilliant, data driven, passionate team to help us deliver high-quality care to even more patients. Come and join us We are seeking proactive and detail-oriented Operational Clinicians to support the safe and effective delivery of our neurodevelopmental services. This role combines clinical expertise with operational oversight, acting as a key point of contact for day-to-day clinical queries, supporting ADHD and ASD pathways, contributing to clinical governance, and ensuring high-quality care across the service. Key Responsibilities Clinical Support & Oversight Provide timely clinical guidance on ADHD assessments, medication titration, side effects management, ASD pathways, and other queries escalated beyond administrative teams. Serve as a clinical escalation point for queries from internal teams and practicing clinicians. Issue prescriptions when required, including re-issuing scripts that have been lost or need correction. Support the employed Medicine Management Specialists with medication-related or clinical pathway queries. Ensure consistent clinical cover across key functions, including side-effects monitoring, rota oversight, and mailbox triage. Participate in and/or coordinate complex MDT discussions, ensuring appropriate follow-up and clinical governance. Lead interviews with clinician candidates and provide recommendations to inform hiring decisions. Clinical Governance, Complaints & Incidents Support the investigation of clinical incidents and clinical complaints, ensuring compassionate, thorough, and timely responses. Contact clinicians involved in incidents or complaints to gather information, offer support, and assist with reflective practice and learning. Provide clinical advice on incident categorisation, risk assessment, and escalation pathways. Assist in the drafting, updating, and implementation of SOPs, particularly where improvements are required following incidents, complaints, or audit findings. Support CQC-related clinical actions, including those arising from internal audits or the current self-assessment programme. Contribute to quality assurance activities, including reviewing incident trends, lessons learned, and compliance monitoring. Clinician Procurement Conduct clinician assessments for ASD and/or ADHD pathways. Data & Information Governance Support Assist in reviewing clinical information prepared for release in Subject Access Requests (SARs) or data deletion requests, ensuring accuracy and safeguarding compliance. Review external reports or documentation that require clinical interpretation before being shared or actioned. Operational Collaboration & Service Improvement Provide clear clinical interpretation to support operational decision-making and workflow improvements. Advise on clinical-safe processes throughout patient pathways, identifying opportunities to strengthen quality, safety, and efficiency. Support training, onboarding, and upskilling of operational colleagues to improve their understanding of clinical processes. Participate in recruitment processes, including interviewing clinicians where required. Collaborate with internal teams to ensure robust handovers, clinical communication, and smooth-running care pathways. Essential Qualifications & Experience Registered healthcare professional (e.g., Nurse, Psychologist, Psychiatrist, Physician Associate, or other relevant clinician). Current professional registration with a relevant governing body (NMC, HCPC, GMC, etc.). Experience in ADHD/ASD clinical pathways, including assessments and medication management. Strong understanding of clinical risk, incident management, and safeguarding principles. Demonstrated ability to work collaboratively with multidisciplinary and operational teams. Remuneration & Benefits 25 days paid holiday (increasing with service to 28 days) plus bank holidays. A day off for your birthday. Healthcare Cash Plan. Benefits Platform. Life Assurance. Discount Vouchers. Opportunities to take part in charitable events. Access to a Wellbeing portal and Employee Assistance Programme (EAP). Equal Opportunities Employer At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees. DBS Check Requirement Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.