Customer Service Advisor

1 week ago

Huntingdon, United Kingdom Kier Group Full time

We're looking for a **Customer Service Advisor** to join our Natural Resources, Nuclear & Networks team based in Huntingdon on our Anglian Water Alliance

**Location**: Fully office based in Huntingdon

**Hours**: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

**What will you be responsible for?**

As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programmes which includes installations or new meters, replacements, audits and any trails that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

- Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works

**What are we looking for?**

This role of Customer Service Advisor is great for you if you hold:

- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us

**Rewards and benefits**
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

**Diversity and inclusion**
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

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