Customer Experience

2 days ago

Stockport, United Kingdom Stockport Homes Group Full time

Are you passionate about helping people live independently and want to make a real difference in your community? Stockport Homes is looking for a Customer Experience & Growth Officer to support the delivery of high-quality services within our Independent Living team.

As a Customer Experience & Growth Officer, you will play a vital role in ensuring the smooth running of our Carecall service, which supports customers to remain living independently in their own homes, regardless of tenure. You will help oversee day-to-day operations, ensuring that we provide a high-quality, responsive service that always meets the needs of our customers.

**Key Responsibilities**:

- Supporting the Independent Living and Carecall teams to ensure service delivery meets customer expectations.
- Assisting with the Carecall service, which operates 24/7 to provide monitoring and falls response support across the Stockport area.
- Responding to customer queries and emergency calls, ensuring appropriate services and equipment are utilized.
- Supporting customers in older persons’ housing and supported housing environments to maintain their independence.
- Collaborating with the team to enhance service growth and customer experience.

**About You**:
To excel in this role, you will need:

- Strong customer service skills with a focus on delivering a high-quality experience.
- Excellent communication skills to engage with customers and colleagues effectively.
- Competence in using IT systems to support service management and reporting.
- A proactive approach to problem-solving and meeting customer needs.
- Experience in the housing or care sectors is desirable but not essential.

At Stockport Homes, we are committed to improving the lives of our customers. Joining our team means working in a dynamic environment where you can make a real impact. We offer competitive pay, opportunities for professional development, and the chance to be part of a dedicated, supportive team.

If you’re driven by delivering excellent customer service and want to help people live independently, we’d love to hear from you

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylight terms and conditions.

**Closing date: 26th January 2025**

**Assessment centre date: 31st January 2025**

SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.

SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.

SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.

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