Technical Team Leader

6 days ago


Sheffield, United Kingdom Polygon UK & Ireland Full time

Technical Team Leader

40 hours per week

£30,000 - £35,000 per annum

Are you experienced in building or insurance claims and looking for your next challenge? Are you proactive, organised and committed to providing great customer service?

We remain at the forefront of our sector by putting our customers first in both commercial and residential sectors whilst offering a range of services from building and structural repairs and refurbs all the way to contents removal and storage.

Due to expansion we are looking for a Technical Team Leader to join the team. You will be based at our Neways office in Sheffield. We will provide all training and support needed to become a great Technical Team Leader within Polygon and Neways.

**Responsibilities**:
As a Technical Team Leader, you will be responsible for delivering high quality building repair services with end-to-end case ownership from initial reports to final completion whilst managing resources and achieving excellent customer service.
- End to end case ownership
- Manage a team’s service level compliance
- Manage and resolve escalated complaints relating to team activities
- Allocate operational tasks
- Set standards and monitor achievement of quality, customer service and profitability
- Ensure teams activities are accurately updated on internal and client systems in a timely fashion
- Effective planning and management of team time and resources
- Use excellent team communications including appraisals, one to one discussions, coaching and regular team meetings
- Foster a culture of excellent customer service and continuous improvement
- Monitor and undertake performance management to ensure targets and standards are achieved
- Communicate with clients, 3rd parties and colleagues
- Undertake internal audits
- Analyse utilisation, productivity & cost control
- Assist with recruitment of team members
- Ensure compliance with Health and Safety Policy
- Produce final accounts with client approval

**Why join us?**

By joining us you are joining a global organisation that provides employees with possibilities for success and personal growth. We pride ourselves on our commitment to sustainability and using up the least amount of our worlds precious resources.

As a market leading company we can offer a range of benefits from a competitive salary to a great pension as well as a range of other benefits.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- building or insurance claims: 5 years (required)

Work Location: One location



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