Technical Team Leader

Job description

**Supervision**
- Ensure that individuals within the team adhere to the necessary health and safety guidance, legislation, regulations and corporate/service policies and procedures associated with the required work including CDM, providing induction, training and tool-box talks and ensure appropriate protective clothing and health and safety and other equipment is correctly used and

maintained.
- Supervise activities to ensure the delivery of a cost effective, customer focus service that supports the effective use, maintenance and development of the council’s property facilities. This includes the monitoring and implementation of premises policy, procedures and standards.
- To act as a member of, and contribute to the work of a Facilities

Management Team and deputise for line Managers as and when required.
- Responsible for the effective supervision and coordination of staff to meet the needs of the service to ensure high standards.

This will require following: This post is responsible for the safe operational delivery of mechanical an electrical activities that supports a successful responsive customer focused service delivering excellent standards of repairs & maintenance, statutory servicing and
planned installations.

SCC systems and procedures for e.g. PDR’s and HR policies, monitoring and recording of sickness absence of team members, contribute feedback to individuals and teams with regards to performance etc.
- Responsible for the production and presentation of performance monitoring information.
- To promote and maintain the necessary conditions for an effective and safe work environment in compliance with health and safety regulations and codes of practice.
- To be able to demonstrate a flexible approach and work under own initiative without supervision.

**Service requirements**
- To ensure all compliance and regulatory processes are undertaken in relation to electrical or gas servicing or installations in line with the requirements for NICEIS or Gas Safe, Lift installation/refurbishment and issue certification and other documents as appropriate SCC HR Service URN ref: 301
- Carry out on site inductions/visits and monitor performance, developing improvement plans where needed. Provide accurate and up to date management information.
- To successfully supervise operatives which include delivering a

comprehensive service to agreed standards and targets which minimise the requirement for multiple/abortive visits.
- To ensure the cost effective allocation and deployment of sub-contractors and other resources to deliver the service to agreed standards and targets.
- In collaboration with the Technical Service Manager, plan all work activities maintaining a continuity of work for operational resources to achieve specified timescales and standards in line with operational procedures.
- Submit Variation Orders and extensions of time and liaise through to final invoice to achieve clean billing and performance targets.
- To effectively respond to customer enquiries in line with the appropriate customer care guidance and standards as required and /or undertake any follow up investigation related to the progress of their request.
- To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards and service standards to maintain and enhance the reputation of SCC.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

**Job details**:
Job reference

REQ002699

Date posted

12/09/2024

Application closing date

26/09/2024

Location

Sheffield

Salary

Grade 7 (£35,745 to £39,186)

Package

Permanent

Contractual hours

37

Job category/type

Housing