Maintenance Coordinator

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. And whether you need temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Job Overview**:
The Maintenance Coordinator is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. The role holder should enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style.

**Responsabilities & Duties**:

- Move out reports
- identifying tasks and raising actions
- Move out prep reports
- Ready For Occupation Reports
- General Enquiries
- Internal and External Stakeholders
- Speaking to Agents/Landlords/External Contractors
- Sourcing and Collating 3rd Party Directory
- Third Party Compliance
- Reactive Maintenance (Landlord/Agent Responsibility)
- Overflow from Call Handlers
- Add jobs to Maintenance software
- Keep all notes up to date on relevant systems
- Significant works orders
- completion of forms
- Compliance with no-lone worker list before any works scheduled/properties visited
- Deputising/supporting other team members as and when required

**Personal Characteristics**:

- **Skills**_
- Essential_
- Previous experience in a coordinator/administration role
- Experience of working in a fast-paced environment
- Common sense approach
- Driven by achieving targets
- Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
- Good telephone manner - proven experience in managing telephone enquiries from field-based colleagues /customer enquiries
- Excellent communication, organisation, and customer service skills
- Problem solving skills, analytical capability
- Ability to work under pressure and handle challenging situations
- IT skills
- Ability to retain information in a fast-paced environment
- Desirable_
- Experience in the property maintenance sector
- Excellent planning skills
- Knowledge of various trades
- **Knowledge**_
- A demonstrable working knowledge of maintenance tasks
- Some exposure to property maintenance
- Some knowledge of social housing/HMOs
- **Behaviour**_
- Approachable, friendly
- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules
- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- Act with integrity
- Act with due skill, care and diligence
- Act with professionalism
- Be open and co-operative with colleagues
- Act with compassion to those both within the Company and those who we support in the accommodation

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton LU1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- coordination/administration role: 2 years (required)

Work Location: In person