Night Luggage Porter

2 weeks ago

London, United Kingdom The Dorchester Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Luggage Porter you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**_
What you'll get_**

As a Night Luggage Porter at The Dorchester, here are just some of the great benefits you will receive:

- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £ 750 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees

**_ What you'll do_**

You'll love what you do and take pride in delighting our guests:

- You will be responsible for providing assistance and support to all the guests in the lobby area as well as the forecourt and for delivering, collecting and storing all guests’ luggage to ensure a consistently efficient and outstanding guest experience. All to ensure our guests receive nothing but the best experience;
- As our Night Luggage Porter, you may at times complete errands and shopping trips on behalf of our guests as directed by our Concierge team;
- As you will assist with any valet parking requests in the overnight period, a valid, clean UK or European driving licence with a minimum of three years driving experience in the United Kingdom is essential;
- You’ll also show flexibility and creativity in dealing with guests’ special requests and any challenge that may arise during the shift. Our night team provide a variety of support as needed across the hotel.

The items shared are the essence of a day in the life of a Night Luggage Porter, but we'll make sure you are provided with specifics on how we care for our hotel.

**_ What you'll bring_**
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Luggage Porter you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.

INDFOH

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