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Claims Business Support Assistant
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**General information**:
- Job Title- Claims Business Support Assistant- Ref #- 9124- Location- Newcastle- Department- Claims Customer Experience- Business Area- Claims Customer Experience- Working time- Full-Time- Date Published- 03-10-2024- Closing date- 04-10-2024**Serving our customers, communities, and planet a little better every day.**:
**Claims Business Support Assistant
**Newcastle - Hybrid
**Salary £22,000.00**
**Closing Date 04/10/2024
- At Tesco our purpose is to serve Britain’s shoppers a little better every day, and for Tesco Bank, our role within that is to help Tesco shoppers manage their money a little better every day. We do this by living our three values: no-one tries harder for customers, we treat people as they would like to be treated, and every little help makes a difference.- Responsibilities:
- Product/Service Information: Provide basic product/service information and respond to basic customer questions about the product/service.
- Personal Capability Building: Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Customer Relationship Management / Account Management: Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.
- Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have beenpromised, together with notes of actions taken during each sales call.
- Operational Compliance: Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Customer Service: Carry out standard customer service activities and handle simple customer enquiries.
- Work Scheduling and Allocation: Organize own work schedule each day in line with changing priorities.
- Resolving Customer Issues: Respond to basic customer issues such as returns and escalate issues appropriately.
- Behaviours:
- Ensures Accountability: Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods. Job Description
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. For example, maintains an open, friendly, and accepting demeanour when interacting with others; starts conversations and builds rapport; listens attentively and responds non-defensively when given advice, instruction, or critical feedback.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
- Organizational Savvy: Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that aligns with the culture.
- Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed t
