Service Advisor

**Glenford** _(Part of A M Phillip Group)_
- Are you a customer-focused professional with a passion for the automotive industry?_

We’re on the lookout for an experienced **Part-Time Service Advisor** to join our Aftersales team at our Glenford, Forfar dealership.

As a **Service Advisor**, you’ll play a key role in delivering an exceptional experience to every customer, from their first contact through to vehicle collection. You'll thrive in our franchised dealership environment, where high standards and customer satisfaction come first.

In return, you’ll benefit from our ongoing investment in training, technology, and tools, all while being part of a motivated, friendly, and professional team. Preferred hours and working pattern can be discussed at interview stage.
- **What You’ll Be Doing**:_
- Acting as the first point of contact for customers, providing a warm, professional welcome and addressing their service needs
- Managing vehicle service bookings via phone and internal systems, ensuring efficiency and convenience for both customers and the workshop
- Keeping customers informed throughout the service process, maintaining clear and timely communication
- Coordinating with our technical workshop team to ensure vehicles are ready on time
- Creating and explaining accurate invoices, processing payments, and ensuring proper documentation is signed off
- Maintaining and updating customer records in line with data standards
- Participating in manufacturer-led training and development to stay up to date with product knowledge
- Identifying and promoting additional services or products to enhance the customer’s experience
- Ensuring brand and franchise standards are met at every step
- **What We’re Looking For**:_
- Previous experience in a Service Advisor or customer-facing role within the automotive industry
- Strong interpersonal and communication skills
- Ability to multitask and stay organised in a fast-paced environment
- A customer-first attitude and passion for delivering excellence

If you're ready to grow, learn, and become an integral part of a supportive and experienced team, we’d love to hear from you
- **Company Benefits**_
- 30 days holidays per annum (pro-rata), plus an extra holiday on your birthday (after a years’ service)
- Enhanced Company Pension
- Staff discount on new and used cars
- Company Life insurance policy
- Health and Wellbeing support
- Mortgage advice service
- Staff discount

**Job Type**: Part-time

Expected hours: 20 - 30 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount

Ability to commute/relocate:

- Forfar: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Motor Trade: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person